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Advice and answers from the Endear Team

Search results for:why am i seeing different sales totals in my reports

Why do sales totals differ across my reports?
Learn why sales numbers may differ between various reports… Applies To: All (Users, Managers Admins) You may notice that your sales numbers in your Team sales… Team Sales Report
What purchases get tracked in Endear?
Learn which customer purchases appear in your sales reports and how orders from connected channels are recorded… Why is a purchase not appearing in my sales report?… Applies to: All Endear tracks all purchases from connected sales channels and attributes them to
Why don't I see my customer's purchase in the sales report?
Find out why a customer's purchase might not show in your Sales report… There are 2 reasons why a customer's purchase might not show in your Sales report: The sale happened
How to track campaign performance and usage in Endear
Monitor campaign effectiveness, analyze message metrics, and review sales data through detailed reporting features… Applies to: Admins for creating reports, All users for viewing reports There are two main ways to… Tracking Campaign Performance (Sales Generated)
Reading your Sales Over Time Report
This report provides helpful data about every purchase attributed to a message sent through Endear… You can apply different filters to continue to adjust your Sales Report and uncover the data you're looking… Applies to: All (Users, Managers, & Admins) In the "Sales over time" report, you'll find a recap
What do Endear's default reports tell me?
Endear provides basic reports out-of-the-box to help you understand how your team is doing… Team sales this month:… Managers, Admins On the Insights page, you will see two high-level stat boxes that are based on your "Sales
What are Verified vs. Unverified Conversations?
How to handle unverified Sales Chat conversations… As conversations from Sales Chat come in, Endear distinguishes them as either verified or unverified
Why do I see reports created by Endear?
Endear creates helpful reports on your behalf… Applies to: All (Users, Managers, & Admins) In your Insights page, you may notice a few reports with… Endear's logo - these are reports that already have the right filters and defaults to be of immediate
How do I see what message prompted a sale?
See what message prompted a sale from your Sales module under Insights… View what message prompted a sale… Applies To: All (Users, Managers & Admins) From the "Sales over time" report in Insights, you can
How do I adjust access or delete a report?
Control which members of your team can view certain reports or remove reports entirely… How to change a report's user access… How to delete a report