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Advice and answers from the Endear Team
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why am i seeing different sales totals in my reports
Why
do
sales
totals
differ across
my
reports
?
Learn
why
sales
numbers may differ between various
reports
… Applies To: All (Users, Managers Admins) You may notice that your
sales
numbers
in
your Team
sales
… this month report is
different
the Total order value
in
your Team Sent Messages report
Why
don't
I
see
my
customer's purchase
in
the
sales
report?
Find out
why
a customer's purchase might not show
in
your
Sales
report… There are 2 reasons
why
a customer's purchase might not show
in
your
Sales
report: The sale happened
I'm unable to hyperlink a URL to text...
am
I
doing something wrong?
Why
can't
I
hyperlink
my
url
in
a text message?
Why
does the same transaction show up twice?
Find out
why
a transaction might show up twice
in
your
Sales
report… customer and both messages fall within the window of attribution, the transaction will show up twice
in
Why
do
I
see
reports
created by Endear?
Endear creates helpful
reports
on your behalf… Applies to: All (Users, Managers, & Admins)
In
your Insights page, you may notice a few
reports
with… Endear's logo - these are
reports
that already have the right filters and defaults to be of immediate
Why
does
my
link change when
I
send a message?
Learn
why
links
in
Endear look
different
once you send them to customers… Applies to: All (Users, Managers, & Admins)
Seeing
that the original link that was sent to a customer… has changed
in
format?
How do
I
see and manage
reports
in
Endear?
You can access and create
reports
about users' performance through Endear's Insight module… Insights and
Reports
module of your account… Pinned:
Reports
that you have pinned for priority display
How do
I
filter and adjust
my
reports
' results?
Apply filters to your
reports
to adjust the information displayed displayed… Setting the interval (messaging
reports
only)… Grouping By (message
reports
only)
Why
is
my
Audience blocked?
Learn
why
your audience is blocked and how to restore it… If you are
seeing
an error message regarding required locations, it means that the location
in
the filter… If you are
seeing
an error message regarding teams, it means that the team being used
in
an applied filter
How does Endear handle
different
currencies
in
charts?
Learn how to Endear supports multi-currency monetary fields
in
reporting… to: Admins, Managers This guide will walk you through how to utilize the multi-currency metrics
in
… the currency based on which team is viewing the chart When creating dashboards for teams with
different
