Advice and answers from the Endear Team

Search results for:why am i seeing different sales totals in my reports

Why am I seeing different sales totals in my reports?

Your total sales and messages sent over time numbers may differ based on certain selected timeframes… Applies To: All (Users, Managers & Admins) You can find the a "total sales" value n in both your… Sales over Time

Why does my link change when I send a message?

Why does my website link look different in my message when sent?… Applies to: All (Users, Managers, & Admins) Seeing that the original link that was sent to a customer… has changed in format?

Why don't I see my customer's purchase in the sales report?

Find out why a customer's purchase might not show in your Sales report… There are 2 reasons why a customer's purchase might not show in your Sales report: The sale happened

I'm unable to hyperlink a URL to text...am I doing something wrong?

Why can't I hyperlink my url in a text message?

Why do I see reports created by Endear?

Endear creates helpful reports on your behalf… Applies to: All (Users, Managers, & Admins) In your Insights page, you may notice a few reports with… Endear's logo - these are reports that already have the right filters and defaults to be of immediate

Why does the same transaction show up twice?

Find out why a transaction might show up twice in your Sales report… customer and both messages fall within the window of attribution, the transaction will show up twice in

How do I see and manage reports in Endear?

You can access and create reports about users' performance through Endear's Insight module… Insights and Reports module of your account… Pinned: Reports that you have pinned for priority display

How do I filter and adjust my reports' results?

Apply filters to your reports to adjust the information displayed displayed… Setting the interval (messaging reports only)… Grouping By (message reports only)

Which orders get tracked in Endear?

There are 2 reasons why a customer's purchase might not show in your Sales report: The sale happened… How do I change my company's attribution window?… What about E-commerce sales?

How do I export data from reports?

This is a useful tool to send to others so they can import the data effortlessly into a different application… At the top right of the screen, click the Export button Confirm you'd like to export your sales… Confirm you'd like to export your sales by typing the number of rows that will be exported and click