Advice and answers from the Endear Team

Search results for:who gets notified about customer messages

Who gets notified about customer messages?

Endear has a sophisticated messaging routing system to ensure that no messages fall through the cracks… you don't want to be notified about… We recommend that managers be assigned to only one location unless they would like to be notified about

What task activity are users notified about?

Associates can choose what task activity to get notified about… Managers, & Admins) Associates have the option to choose which task activity they'd like to get notified… about via email

How do I resubscribe a customer to messages?

Resubscribe a customer to messages… Applies to: All (Users, Managers, & Admins) A customer may use the unsubscribe option at the end… However, Endear provides you with an option to resubscribe that customer

How do I see customers I'm Assigned to Endear?

Filter customer lists by the user who created the customer profile… How to view customer additions from other teammates… To view if/when another user has added a customer to your list on Endear, apply the 'Created by' filter

How do I know who is assigned to a customer?

Easily tell who is assigned to a customer… How view who is assigned to a customer… Users, Managers, and Admins) You'll be able to easily tell which user or users is assigned to any customer

Who else can see and respond to my messages?

You can see who is in your location from the Home screen. Still Need Help?

How long can my text messages be?

Character limits and details about sending text messages… Images in Text Message… Applies to: All (Users, Managers, & Admins) In order to preserve high deliverability of text messages

How are associates notified of tasks?

Applies To: All (Users, Managers, & Admins) Associates are notified of tasks when a task is assigned

What profile details can I edit about a customer?

View a customer's profile and update details in Endear… A window will open for you to specify details about the customer… How to edit a customer profile section

How can I use UTM's to track customer engagement?

Customer interactions on messages and Stories can be tracked in Google Analytics and other similar platforms through our default UTM's… When any of the shortened links are clicked in a text message, email, or Story, the customer will be… If a customer landed on a lookbook before landing on your site, this parameter will be 'lookbook'