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Advice and answers from the Endear Team

Search results for:which sales will get added into my sales reporting
Why do sales totals differ across my reports?
Learn why sales numbers may differ between various reports… The Team Sales Report report tracks the metric "Total Sales", which calculates all of the transactions… As part of this report, you will notice a metric named "Total order value" which calculates purchases
How to track campaign performance and usage in Endear
Monitor campaign effectiveness, analyze message metrics, and review sales data through detailed reporting features… specific campaign: Review detailed metrics for an individual campaign, including message reach and sales… generated by this campaign" select View Report Review your campaign's sales performance data
Reading your Sales Over Time Report
This report provides helpful data about every purchase attributed to a message sent through Endear… over Time report, which takes your role (user, manager, admin) into consideration… Note that this takes into account your predetermined attribution window
Why don't I see my customer's purchase in the sales report?
Find out why a customer's purchase might not show in your Sales report… There are 2 reasons why a customer's purchase might not show in your Sales report: The sale happened
What are Verified vs. Unverified Conversations?
How to handle unverified Sales Chat conversations… As conversations from Sales Chat come in, Endear distinguishes them as either verified or unverified
Which orders get tracked in Endear?
Any transaction that takes place within your company's attribution window will be added to your Insights… By default, sales will be attributed based on the following rules: If your message was an email… If your message was Saleschat: The app will consider all sales made within the same day So
Which conversations will I see on my Home page?
For more information: Which tasks will I see on my Home page? Still Need Help?… Applies to: All (Users, Managers, & Admins) The Conversations card on your Home page will display
How do I see what message prompted a sale?
See what message prompted a sale from your Sales module under Insights… View what message prompted a sale… Applies To: All (Users, Managers & Admins) From the "Sales over time" report in Insights, you can
Why does the same transaction show up twice?
Find out why a transaction might show up twice in your Sales report… messaged the same customer and both messages fall within the window of attribution, the transaction will
How do I view the full order details of a purchase?
You can view the full order details of conversion through your sales over time report… Applies to: All (Users, Managers, & Admins) Dig into the details of your customers orders to view… sales conversion