Advice and answers from the Endear Team

Search results for:which sales will get added into my sales reporting

Reading your Sales Over Time Report

This report provides helpful data about every purchase attributed to a message sent through Endear… over Time report, which takes your role (user, manager, admin) into consideration… Note that this takes into account your predetermined attribution window

Unverified Conversations

How to handle unverified Sales Chat conversations… As conversations from Sales Chat come in, Endear distinguishes them as either verified or unverified

Why am I seeing different sales totals in my reports?

Your total sales and messages sent over time numbers may differ based on certain selected timeframes… Sales over Time… Applies To: All (Users, Managers & Admins) You can find the a "total sales" value n in both your

Why don't I see my customer's purchase in the sales report?

Find out why a customer's purchase might not show in your Sales report… There are 2 reasons why a customer's purchase might not show in your Sales report: The sale happened

Which orders get tracked in Endear?

Any transaction that takes place within your company's attribution window will be added to your Insights… By default, sales will be attributed based on the following rules: If your message was an email:… While the order numbers and transactions totals will be the same, each entry will have an “attributable

Which conversations will I see on my Home page?

For more information: Which tasks will I see on my Home page? Still Need Help?… Applies to: All (Users, Managers, & Admins) The Conversations card on your Home page will display

Which tasks will I see on my Home page?

Applies To: All (Users, Managers, & Admins) The Tasks card on your Home page will display both tasks

How do I see what message prompted a sale?

See what message prompted a sale from your Sales module under Insights… View what message prompted a sale… Applies To: All (Users, Managers & Admins) From the "Sales over time" report in Insights, you can

Why does the same transaction show up twice?

Find out why a transaction might show up twice in your Sales report… messaged the same customer and both messages fall within the window of attribution, the transaction will

How do I view the full order details of a purchase?

You can view the full order details of conversion through your sales over time report… Applies to: All (Users, Managers, & Admins) Dig into the details of your customers orders to view… sales conversion