1. Help Center
  2. Settings & Admin
  3. Setting up your account & billing

Where is my customer data?

How to import your customer data and why it may not be appearing immediately

With Shopify Integration

Endear will automatically start importing your Shopify customer data, historic orders, and product information if you've installed the app through Shopify's app marketplace. It can take anywhere from 24-48 hours for your data to be fully imported and you can always check the status of this on your home page.

With Other Integrations

Endear provides other out-of-the-box integrations into different POS and e-commerce providers, but the process for importing your data does not happen automatically. If you are on a qualifying Endear pricing package, please reach out to us at support@endearhq.com to see if we integrate with your provider and to start your import process.