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Advice and answers from the Endear Team

Search results for:what are lookbooks
How can I use UTM's to track customer engagement?
Below is a chart that explains how additional UTM parameters are determined… in 'snake_case' sms: 'default_sms_campaign' saleschat: 'default_saleschat_campaign' lookbooks… We are happy to assist you for more 1:1 direction. Reach out to our live chat
What are Stories?
Learn what Stories are and what it means to send beautiful, clickable content to your customers… You can choose what page elements to display, what product details to include, and whether or not images… Stories (formerly Lookbooks) gives your team the opportunity to curate customized, beautiful, and browse-able
What are Appointments?
Learn about Endear's Appointments feature and how you can use it allow customers to book
What are Shoppable Stories?
Allows trackable data visibility to the Stories that convert to sales, so you know what is resonating… We are happy to assist you for more 1:1 direction. Reach out to our live chat!
What are Opt-Out Rates?
What are opt-out rates… What are Acceptable Opt-Out Rates… What is opt-out?
What are Verified vs. Unverified Conversations?
With verified conversations, you are safe to share additional information found in Endear with the conversant… You may request that the person log in, so that you can be certain the person is who they say they are
What details are displayed in a Story?
See what details customers can view in your team's Stories… Applies to: Admins You may want to change what details are displayed in your Stories… Admins can set up default Story settings and choose which fonts are used across all Stories
What task activity are users notified about?
Associates can choose what task activity to get notified about… Their options are: Here is a sample email notification: Still Need Help?… We are happy to assist you for more 1:1 direction. Reach out to our live chat
What are the sections in my Messaging inbox?
These sections are organized based on the status of your messages, whether or not you are a participant… My Inbox: All of the conversations that you are participating in… Scheduled: Messages that are scheduled to be sent at a later date
What are services and how do I create them?
Learn what services are and how you can setup services to customize your Endear Appointments… Services are essentially types of Appointments… Below is an example of what a customer booking this service would see if you selected the accent color