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Advice and answers from the Endear Team

Search results for:what are lookbooks
How can I use UTM's to track customer engagement?
Below is a chart that explains how additional UTM parameters are determined… formatted in 'snake_case' sms: 'default_sms_campaign' saleschat: 'default_saleschat_campaign' lookbooks… We are happy to assist you for more 1:1 direction. Reach out to our live chat
What are Stories?
Learn what Stories are and what it means to send beautiful, clickable content to your customers… You can choose what page elements to display, what product details to include, and whether or not images… Stories (formerly Lookbooks) gives your team the opportunity to curate customized, beautiful, and browse-able
What are Shoppable Stories?
Allows trackable data visibility to the Stories that convert to sales, so you know what is resonating… We are happy to assist you for more 1:1 direction. Reach out to our live chat!
What details are displayed in a Story?
See what details customers can view in your team's Stories… Applies to: Admins You may want to change what details are displayed in your Stories… Admins can set up default Story settings and choose which fonts are used across all Stories
What task activity are users notified about?
Associates can choose what task activity to get notified about… Their options are: Here is a sample email notification: Still Need Help?… We are happy to assist you for more 1:1 direction. Reach out to our live chat
What are the sections in my Messaging inbox?
These sections are organized based on the status of your messages, whether or not you are a participant… My Inbox: All of the conversations that you are participating in… Scheduled: Messages that are scheduled to be sent at a later date
What are templates and how do I create one?
They are commonly-used pieces of content that you can insert into your messages to serve as a base layer… Fill out the Name, Template Type (E-mail or SMS) and what teams have access to the template and click… We are happy to assist you with more 1:1 direction. Reach out to us on our live chat!
What are Merge Fields and how do I use them?
Merge Tags are variables which are replaced by the information in the field you selected when your message… We are happy to assist you for more 1:1 direction. Reach out to our live chat!
What are message statuses and how do I change them?
We are happy to assist you for more 1:1 direction. Reach out to our live chat!
What happens to emails that are delayed by 24h message limit?
Applies to: All (Users, Managers, & Admins) If you have emails that are delayed being sent due to… We are happy to assist you for more 1:1 direction. Reach out to our live chat!