Advice and answers from the Endear Team

Search results for:step 1 send yourself a message

How do I send a new message to a customer?

Stay in touch with your customers by sending them engaging messages… To Start a Message from a Customer's Profile:… Step 1. Click the Type something field to start writing your message. Click Done once complete

When should I send a text message vs an email message?

When contacting customers you can choose to send an SMS or email… a text message or an email… We are happy to assist you for more 1:1 direction. Reach out to our live chat!

How do I message an entire audience of customers?

Learn to message all the customers in an audience- Admin & manager feature… Step 2. Once they are all selected, click either the Send Email or Send SMS option. Step 3… Click Preview to view your complete message. Click Done when ready to send. Step 4

Can I save a message?

Write a message and save it to edit or send later… Then send your message or schedule it to send later. Still Need Help?… How do I Save a Message?

Why does my link change when I send a message?

Why does my website link look different in my message when sent?… We are happy to assist you for more 1:1 direction. Reach out to our live chat!… Applies to: All (Users, Managers, & Admins) Seeing that the original link that was sent to a customer

What is a Draft?

Any message you started writing but didn't send is automatically saved as a draft… send is automatically saved as a draft… We are happy to assist you for more 1:1 direction. Reach out to our live chat!

How do I respond to a message notification?

Respond to a message notification… Applies to: All (Users, Managers, & Admins) When a customer responds to a message, you will also… When responding to a message notification, instead of showing your personal email, the email address

Is there a way to stop sending a mass message?

If you delete the draft you can avoid pending messages from being sent… We are happy to assist you for more 1:1 direction. Reach out to our live chat!

Forbidden Message Categories

The messaging use cases described below are strictly prohibited on Endear. These guidelines apply to all forms of messaging in Endear… For example, a hospital could send messages regarding bills for its own patients, assuming they provided… Please note that these forbidden use cases are not only related to the content of the message but the

How do I start a new message from my Home page?

Learn how to quickly compose a message when you login to Endear … Here is a step by step guide to get you started messaging Overview: Click on the Send a message… 1. Click the Send a message button on the Quick Actions cards on the Home page