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Advice and answers from the Endear Team
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step 1 send yourself a message
When should I
send
a
text
message
vs an email
message
?
When contacting customers you can choose to
send
an SMS or email…
a
text
message
or an email… We are happy to assist you for more
1
:
1
direction. Reach out to our live chat!
How do I
send
a
new
message
to
a
customer?
Stay in touch with your customers by
sending
them engaging
messages
… When you're ready, select
Send
to
send
your
message
immediately or Schedule to
send
it at
a
later point… Watch this
1
minute tutorial to learn how to
send
a
message
with Endear
How do I
message
an entire audience of customers?
Learn to
message
all the customers in an audience- Admin & manager feature…
Step
2. Once they are all selected, click either the
Send
Email or
Send
SMS option.
Step
3… Click Preview to view your complete
message
. Click Done when ready to
send
.
Step
4
How can I share video in
a
message
?
Learn how to
send
a
video within
a
customer
message
… You can add these when drafting
a
message
… We are happy to assist you for more
1
:
1
direction. Reach out to our live chat!
Can I save
a
message
?
Write
a
message
and save it to edit or
send
later… Then
send
your
message
or schedule it to
send
later. Still Need Help?… How do I Save
a
Message
?
Why does my link change when I
send
a
message
?
Learn why links in Endear look different once you
send
them to customers… We are happy to assist you for more
1
:
1
direction. Reach out to our live chat!… Applies to: All (Users, Managers, & Admins) Seeing that the original link that was sent to
a
customer
How do I
Send
a
Message
with
a
Booking Link in Endear?
Learn how to insert booking links into
messages
in Endear… Overview: Click Inbox Click Compose Select the Recipient Click Continue Add
a
… Subject Compose
message
Click Done Click Insert Click Insert booking links
What is
a
Draft?
Any
message
you started writing but didn't
send
is automatically saved as
a
draft…
send
is automatically saved as
a
draft… We are happy to assist you for more
1
:
1
direction. Reach out to our live chat!
How do I start
a
new
message
from my Home page?
Learn how to quickly compose
a
message
when you login to Endear … Here is
a
step
by
step
guide to get you started messaging Overview: Click on the
Send
a
message
…
1
. Click the
Send
a
message
button on the Quick Actions cards on the Home page
How can I unsend
a
message
?
Learn about how to undo
a
sent
message
within the first 10 seconds or disable this setting… How do I undo
a
sent
message
?… With this setting off, you will no longer receive the pop-up allowing you to undo
a
message
