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Advice and answers from the Endear Team
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how long can my text messages be
How
long
can
my
text
messages
be
?
Character limits and details about sending
text
messages
… in a
text
message does not increase the price of sending that
text
or impact the number of
text
messages
… You
can
remove the special character if you need to make your message longer If you are using
text
Why does
my
link change when I send a message?
This is
how
we track clicks and ensure the links aren't too
long
that they take up all the characters… Every link in
messages
sent through Endear will get shortened… in the
text
message
Which orders get tracked in Endear?
Any transaction that takes place within your company's attribution window will
be
added to your Insights…
How
do I change
my
company's attribution window?… What if a customer receives multiple
messages
within the attribution window?
How
can
I add images to
my
messages
?
Learn
how
to add images to enhance your SMS and email
messages
… Assets" Click "Preview" to see what the image looks like Note: For SMS, a preview image will
be
… Note: For SMS, a preview image will
be
sent with a short link to view the full image
How
to use Endear AI when messaging
Learn
how
Endear's AI capabilities
can
help you draft
messages
and summarize
long
conversation threads… Some of these features will happen automatically and
can
help you write a response in just moments
How
can
users start sending
messages
?
Learn what is required for users to start sending
messages
… They will only
be
able to send
text
messages
if their location has an associated phone number… Users
can
start sending emails as
long
as they are assigned to a team location. 2
How
can
customers opt-out of SMS
messages
?
Learn
how
customers
can
opt-out or opt-back-in to receiving SMS
messages
…
How
can
I tell if a customer opted-out of SMS messaging?… If a customer replies to a message with any of the words below, they
can
resume receiving SMS
messages
How
do I search and filter
my
messages
?
Search and filter
messages
… To Filter Your
Messages
:… Applies to: All (Users, Managers, & Admins) From your Conversations tab, you
can
search through all
What are merge fields and
how
do I use them?
Learn
how
to personalize your message with customizable personalized bulk emails or
text
messages
using Merge Tags… In these cases, merge fields
can
ensure personalized
messages
every time… You
can
choose to provide a fallback that will
be
used in place of the merge field or omit customers
Why do I have fewer
text
characters available than usual?
Learn the common cause of this reduction and
how
to restore the maximum character count… What Makes
Text
Messages
Have Less Characters?…
How
Can
I Restore the Maximum Character Count?