Advice and answers from the Endear Team

Search results for:how long can my text messages be

How long can my text messages be?

Character limits and details about sending text messages… in a text message does not increase the price of sending that text or impact the number of text messages… You can remove the special character if you need to make your message longer If you are using text

Why does my link change when I send a message?

Why does my website link look different in my message when sent?… This is how we track clicks and ensure the links aren't too long that they take up all the characters… Every link in messages sent through Endear will get shortened

Which orders get tracked in Endear?

Any transaction that takes place within your company's attribution window will be added to your Insights… How do I change my company's attribution window?… Admins) Attribution is a key component of the Endear platform, allowing all users to understand how

Can I include images in my messages?

Easily include images in your messages… All (Users, Managers, & Admins) You can include images and gifs from anywhere into your messages… Note: For SMS, a preview image will be sent with a short link to view the full image

How can users start sending messages?

Learn what is required for users to start sending messages… They will only be able to send text messages if their location has an associated phone number… Users can start sending emails as long as they are assigned to a team location. 2

What are Merge Fields and how do I use them?

Send personalized bulk emails or text messages using Merge Tags… You can choose to provide a fallback that will be used in place of the merge field or omit customers… How to Use Merge Fields

Who else can see and respond to my messages?

Anyone in your location and any account admins can see and respond to your conversations in the team inbox… Applies to: All (Users, Managers, & Admins) Anyone in your location and any account admins can see… The team inbox is separated into helpful sections so you can concentrate on just your threads

I'm unable to hyperlink a URL to text...am I doing something wrong?

Why can't I hyperlink my url in a text message?… Applies to: All (Users, Managers, & Admins) This is happening because SMS does not allow hyperlinking text… As far as URL hyperlinks go, we can only utilize that feature for emails. Still Need Help?

How do I search and filter my messages?

Search and filter messages… To Filter Your Messages:… Applies to: All (Users, Managers, & Admins) From your Conversations tab, you can search through all

Why do I have fewer text characters available than usual?

Learn the common cause of this reduction and how to restore the maximum character count… What Makes Text Messages Have Less Characters?… How Can I Restore the Maximum Character Count?