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Advice and answers from the Endear Team

Search results for:how long can my text messages be
How long can my text messages be?
Learn about SMS character limits and how special characters affect the length of your text messages… Applies to: All (Users, Managers, & Admins) Text messages in Endear have character limits to ensure… Endear supports two types of text message character limits: Standard messages (typically 600 characters
Why does my link change when I send a message?
This is how we track clicks and ensure the links aren't too long that they take up all the characters… Every link in messages sent through Endear will get shortened… in the text message
How can I add images to my messages?
Learn how to add images to enhance your SMS and email messages… Assets" Click "Preview" to see what the image looks like ​Note: For SMS, a preview image will be… Note: For SMS, a preview image will be sent with a short link to view the full image
How to use Endear AI when messaging
Learn how Endear's AI capabilities can help you draft messages and summarize long conversation threads… Some of these features will happen automatically and can help you write a response in just moments
How can users start sending messages?
Learn what is required for users to start sending messages… They will only be able to send text messages if their location has an associated phone number… Users can start sending emails as long as they are assigned to a team location. 2
How can customers opt-out of SMS messages?
Learn how customers can opt-out or opt-back-in to receiving SMS messages… How can I tell if a customer opted-out of SMS messaging?… If a customer replies to a message with any of the words below, they can resume receiving SMS messages
How do I search and filter my messages?
Search and filter messages… To Filter Your Messages:… Applies to: All (Users, Managers, & Admins) From your Conversations tab, you can search through all
What are merge fields and how do I use them?
Learn how to personalize your message with customizable personalized bulk emails or text messages using Merge Tags… In these cases, merge fields can ensure personalized messages every time… You can choose to provide a fallback that will be used in place of the merge field or omit customers
Why do I have fewer text characters available than usual?
Learn the common cause of this reduction and how to restore the maximum character count… What Makes Text Messages Have Less Characters?… How Can I Restore the Maximum Character Count?
I'm unable to hyperlink a URL to text...am I doing something wrong?
Why can't I hyperlink my url in a text message?… to: All (Users, Managers, & Admins) This is happening because SMS does not allow hyperlinking text… As far as URL hyperlinks go, we can only utilize that feature for emails. Still Need Help?