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how do i respond to a message notification
How do I
respond
to a
message
notification
?
Respond
to a
message
notification
… Applies to: All (Users, Managers, & Admins) When a customer responds to a
message
, you will also… receive an email with the content of their
message
Can I save a
message
?
Write a
message
and save it to edit or send later… How do I Save a
Message
?… Applies to: All (Users, Managers, & Admins) In Endear you no longer need to manually save a
message
Who else can see and
respond
to my messages?
Anyone in your location and any account admins can see and
respond
to your conversations in the team inbox… to: All (Users, Managers, & Admins) Anyone in your location and any account admins can see and
respond
How can I unsend a
message
?
Learn about how to undo a sent
message
within the first 10 seconds or disable this setting… How do I undo a sent
message
?… Applies to: All users When using Endear, you have the option to undo an SMS or email
message
within
How do I
message
multiple customers?
Learn to send bulk
message
customers via email, SMS, or WhatsApp messages… Managers: up to 25 customers per
message
Admins: up to 50 customers per
message
Endear automatically… How to bulk
message
multiple customers
Forbidden
Message
Categories
The
messaging
use cases described below are strictly prohibited on Endear. These guidelines apply to all forms of
messaging in
Endear… Please note that these forbidden use cases are not only related to the content of the
message
but the… Additional Restrictions Even if your specific use case is not listed as prohibited, certain
message
When should I send a text
message
vs an email
message
?
Endear's unified
message
editor allows you to compose an sms or email
message
without worrying about… the
message
as links Products Unlimited, included in the
message
inline Maximum 10,… All (Users, Managers, & Admins) When contacting customers you can choose to send either a text
message
How do I reply to an existing thread with a customer?
Reply to customer's recent
message
or follow up on a previous
message
you sent… To keep a previous conversation in mind, you can reply to or follow up on a customers most recent
message
… Messages from the customer's profile and click View Conversation on the conversation) Compose your
message
How do I send a new
message
to a customer?
Stay in touch with your customers by sending them engaging
messages
… Once you have selected your
message
type and recipients, it's time to draft your
message
… How to Start a
Message
How do I start a new
message
from my Home page?
Learn how to quickly compose a
message
when you login to Endear … How to start a new
message
from Home page… 1. Click the Send a
message
button on the Quick Actions cards on the Home page
