1. Help Center
  2. Messaging
  3. Writing & Sending Messages

How do I reply to an existing thread with a customer?

Reply to an existing thread to follow-up with a customer or respond to an Open conversation

From the Messaging tab, you can easily reply to an existing thread to follow-up with a customer or respond to an Open conversation.

1. Click the Messaging tab. 

2. Click the thread you want to write a reply on.

   3. Click Reply at the bottom. 

   4. Click the Type something field to start typing your response. 

   5. Click Done

   6. Click the Review button at the bottom to review your message.

   7. Click Send to send your reply.