1. Help Center
  2. Messaging
  3. Writing & Sending Messages

How do I reply to an existing thread with a customer?

Reply to customer's recent message or follow up on a previous message you sent

1. From the Messaging module, you can find all the conversations you are participating in under My Inbox.

MessagesV2

 

Alternatively, you can visit the customer's profile page and find your conversation under the Messaging tab.

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2.Click the Type something field to begin composing your message. Once complete, click Done.

Type something example

3. Click the Review button at the bottom to review your message.

Review

 

4. Click Send to send your reply.