Skip to main content
All CollectionsCustomersCreating and Assigning Customers
How do I archive or unarchive a customer?
How do I archive or unarchive a customer?

Customers cannot be deleted in Endear; however they can be archived.

Updated over 10 months ago

Applies to: Managers & Admins ONLY

Customers cannot be deleted in Endear; however they can be archived. This will prevent Users from contacting or viewing any information with a customer. A customer can always be unarchived at any time.

How to archive a customer

Overview:

  1. Select a customer in an Audience you'd like to Archive

  2. Click on Actions in the top right

  3. Click on Archive

1. Find a customer in an Audience you'd like to Archive

Step 1 screenshot

2. Click on Actions in the top right

Step 2 screenshot

3. Click on Archive

Step 3 screenshot


How to unarchive a customer

Here is how you can Unarchive a previously archived customer.

Overview:

  1. From the All Customers Audience click Filter

  2. Select the Archived filter and choose Yes

  3. Click on the Customer you'd like to unarchive

  4. Click on Restore

1. From the All Customers Audience click Filter

Step 4 screenshot

2. Select the Archived filter and choose Yes

Step 5 screenshot

3. Click on the Customer you'd like to unarchive

Step 6 screenshot

4. Click on Restore

Step 7 screenshot


How to bulk archive customers

Here is how you can archive a list of customers. Keep in mind this process runs in the background and may take some time to fully complete.

Overview:

  1. Visit or create the audience of customers you want to archive

  2. Select all customers on the page

  3. Click Select all 100+ customers

  4. Click Bulk Edit

  5. Choose Archive Customers

  6. Tap Next and confirm

Still Need Help?

We are happy to assist you for more 1:1 direction. Reach out to our live chat!

Did this answer your question?