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Advice and answers from the Endear Team

Search results for:how do i know if a customer responded

How do I know who is assigned to a customer?
Easily tell who is assigned to a customer… How view who is assigned to a customer… Managers, and Admins) You'll be able to easily tell which user or users is assigned to any customer
How do I send WhatsApp messages and manage messaging consent?
Customer-initiated conversations A customer-initiated conversation is when a customer reaches out… Note: When using Endear, you will always know how much time remains in the consent window, you know what… After the 24-hour consent window closes: If a customer has not responded for 24 hours, the consent
How do I assign & un-assign users to customers?
Assign others to customers in Endear… Table of Contents How to edit assignments on one customer How to assign more than one customer… How to edit assignments on one customer
How do I unsubscribe customers?
Unsubscribe a customer manually… How to Manually Unsubscribe a Customer… Anytime a customer unsubscribes to email or text communication, Endear will not allow a message to be
How do I see customers I'm Assigned to Endear?
Filter customer lists by the user who created the customer profile… How to view customer additions from other teammates… To view if/when another user has added a customer to your list on Endear, apply the 'Created by' filter
How do I create a task for a specific customer?
Create a task for a specific customer… How to create a task for a specific customer… Applies to: All (Users, Managers, & Admins) Staying on top of customer needs while maintaining timely
How do I resubscribe a customer to messages?
Resubscribe a customer to messages… Applies to: All (Users, Managers, & Admins) A customer may use the unsubscribe option at the end… However, Endear provides you with an option to resubscribe that customer
I'm unable to find a customer in search
How to find an archived customer… up in your omnibar or customer search?… We also will automatically archive a customer if they request no contact
How do I create a new customer from my Home page?
Add new customers to Endear from your Home page … How to create a new customer from Customer card… 1. Click on the Add a customer card
How do I erase customer data?
How to permanently erase a customer's data from Endear for compliance or GDPR purposes… Erasing customer data… Just want to stop messaging a customer? Use the suppression list instead