Advice and answers from the Endear Team

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How do I add Stories to a message?

Share Stories you've assembled straight through your messaging platform… Applies to: All (Users, Managers, & Admins) When writing a message to a customer, you can attach… Adding Stories to a message

How do I add products to a message?

When looking to share products with your clients, quickly add them into your messages with Endear's message toolbar… Solution Overview Compose a new message or reply to an existing thread… Compose a new message or reply to an existing thread. Step 2. Click on + Actions Step 3

How do I add a template to a message?

Save time by using templates in your messages… Applies to: All (Users, Managers, & Admins) Adding a template to a message can save you a lot of… After adding a template, you can always edit and make changes to the text to add a personal touch

How do I add a link to a message?

Adding clickable links to any email or SMS message is simple… Applies to: All (Users, Managers, & Admins) Adding clickable links to any email or SMS message is… Compose a new message. 2

How do I respond to a message notification?

Respond to a message notification… Applies to: All (Users, Managers, & Admins) When a customer responds to a message, you will also… When responding to a message notification, instead of showing your personal email, the email address

How do I send a new message to a customer?

Stay in touch with your customers by sending them engaging messages… To Start a Message from a Customer's Profile:… a message to the customer Once you've gotten to the compose window via either of the above

What do customers see when I message them?

What do customers see when I message them?… Just like a regular email or text, you can add images, links, and more to your message… To put simply, this means your message will appear to your customer like any other text or email they

How do I schedule a message for later?

If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date… Applies to: All (Users, Managers, & Admins) Once you've composed a message, you can choose to send… When composing a new message you can Unschedule, Preview, or Duplicate the message

How do I add a note to a customer?

How to add a note to a customers profile… Add a Note from the Notes Screen… Click on Add note in the top right 3. Enter information and click on Link a customer 4

How do I add products to a Story?

Learn how to add additional products to an existing Story… Applies to: All (Users, Managers, & Admins) You may want to add additional products to a Story you've… For more information: How do I choose which details are displayed in my Stories?