Applies To: All

Solution Overview

1. Your audience includes a premium filters

2. You have an un-linked location

3. The related team does not exist

1. Your audience includes a premium filters

If you are seeing an error message regarding premium filters, then you can upgrade your account to re-gain access to this audience. Your error message will indicate what plan is necessary in order to restore the audience. Otherwise, you can return to the Customers tab and delete the audience.

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2. You have an un-linked location

If you are seeing an error message regarding required locations, it means that the location in the filter that is applied is currently not connected to a team. You either need to connect the location to an existing team, or create a new team and assign this location to it. Note that only admins can create new teams.

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3. The related team does not exist

If you are seeing an error message regarding teams, it means that the team being used in an applied filter is not currently active. An admin will need to restore the relevant team in order for this audience to become available. Note that only admins can restore teams.

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