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Advice and answers from the Endear Team

Search results for:which sales will get added into my sales reporting

Why do sales totals differ across my reports?
Learn why sales numbers may differ between various reports… The Team Sales Report report tracks the metric "Total Sales", which calculates all of the transactions… As part of this report, you will notice a metric named "Total order value" which calculates purchases
How to track campaign performance and usage in Endear
Monitor campaign effectiveness, analyze message metrics, and review sales data through detailed reporting features… Tracking Campaign Performance (Sales Generated)… specific campaign: Review detailed metrics for an individual campaign, including message reach and sales
What purchases get tracked in Endear?
Learn which customer purchases appear in your sales reports and how orders from connected channels are recorded… Why is a purchase not appearing in my sales report?… To learn how Endear determines which sales are attributed to specific messages, see our article on what
Reading your Sales Over Time Report
This report provides helpful data about every purchase attributed to a message sent through Endear… over Time report, which takes your role (user, manager, admin) into consideration… Note that this takes into account your predetermined attribution window
Why don't I see my customer's purchase in the sales report?
Find out why a customer's purchase might not show in your Sales report… There are 2 reasons why a customer's purchase might not show in your Sales report: The sale happened
What are Verified vs. Unverified Conversations?
How to handle unverified Sales Chat conversations… As conversations from Sales Chat come in, Endear distinguishes them as either verified or unverified
How do I see what message prompted a sale?
See what message prompted a sale from your Sales module under Insights… View what message prompted a sale… Applies To: All (Users, Managers & Admins) From the "Sales over time" report in Insights, you can
How do I merge customers?
Merge duplicate customer records to improve data accuracy and sales attribution… Admins Merging customer profiles allows you to consolidate duplicate customer records in Endear, which… improves sales attribution accuracy
Which conversations will I see on my Home page?
For more information: Which tasks will I see on my Home page? Still Need Help?… Applies to: All (Users, Managers, & Admins) The Conversations card on your Home page will display
Why does the same transaction show up twice?
Find out why a transaction might show up twice in your Sales report… messaged the same customer and both messages fall within the window of attribution, the transaction will