Skip to main content
English
English
English
English
Advice and answers from the Endear Team
Search for articles...
Search results for:
what are message statuses and how do i change them
What
are
message
statuses
and
how
do
I
change
them
?
How
do
I
change
a message's status?… Learn more about
how
your inbox sections work… of a
Message
1
What
do
customers see when
I
message
them
?
What
do
customers see when
I
message
them
?… Just like a regular email or text, you can add images, links,
and
more to your
message
… they
are
sent to
What
are
services
and
how
do
I
create
them
?
Learn
what
services
are
and
how
you can setup services to customize your Endear Appointments… The service will have default settings that dictate when
and
how
it can be booked by customers… Services
are
essentially types of Appointments
What
are
merge fields
and
how
do
I
use
them
?
Learn
how
to personalize your
message
with customizable personalized bulk emails or text messages using Merge Tags… Once you have finished writing your
message
, select Preview to see your
message
and
how
it will look… Merge fields
are
variables which
are
replaced by the matching information when your
message
is sent
What
are
booking links
and
how
do
I
create
them
?
Learn about booking links
and
how
to they customize your appointments capabilities… Helpful for things like parking,
what
to bring,
and
generally
what
to expect during the appointment… Why
do
I
need a booking link?
What
are
Story default settings
and
how
do
I
use
them
?
Learn
how
to set up Stories for your team… Adjust your Stories' Settings Default Details: Font Family:
Change
how
the default text… Shopify checkout is enabled, they can add the item to their cart Clickable: Items can be clicked
and
What
are
templates
and
how
do
I
create one?
Create templates for frequently sent
messages
…
How
do
I
Create a Template?… Fill out the Name, Template Type (E-mail or SMS)
and
what
teams have access to the template
and
click
How
do
I
see
what
message
prompted a sale?
See
what
message
prompted a sale from your Sales module under Insights… View
what
message
prompted a sale… Under your report, click the name under the "Sent by" column to review the
message
history. 2
Can
I
save a
message
?
Write a
message
and
save it to edit or send later…
How
do
I
Save a
Message
?… It automatically saves your changes to your
message
in your drafts, so you can access
them
whenever you
How
do
I
respond to a
message
notification?
Respond to a
message
notification… receive an email with the content of their
message
… You can reply directly to the customer by clicking the Reply button within your email account
and
writing
