Skip to main content
Advice and answers from the Endear Team
Search for articles...
Search results for:
what are message statuses and how do i change them
What are
message
statuses
and how do I
change
them?
How do I
change
a message's status?… Messages can be divided into 3
statuses
: Open: The customer was last to respond… Follow Up: A customer has not been replied to in an extended amount of time To
Change
the Status
Understanding open vs. closed conversation
statuses
Learn how to Endear utilizes open and closed
statuses
to help you manage your inbox… Conversation
Statuses
… How Campaigns & Bulk
Message
Impact Conversation Status
Why does my link
change
when I send a
message
?
track clicks and ensure the links aren't too long that they take up all the characters in the text
message
… your customer clicks on the link, it will redirect them to the original link you included in the
message
Can I save a
message
?
Write a
message
and save it to edit or send later… How do I Save a
Message
?… Applies to: All (Users, Managers, & Admins) In Endear you no longer need to manually save a
message
How do I
message
multiple customers?
Learn to send bulk
message
customers via email, SMS, or WhatsApp messages… Managers: up to 25 customers per
message
Admins: up to 50 customers per
message
Endear automatically… How to bulk
message
multiple customers
Forbidden
Message
Categories
The
messaging
use cases described below are strictly prohibited on Endear. These guidelines apply to all forms of
messaging in
Endear… Please note that these forbidden use cases are not only related to the content of the
message
but the… Additional Restrictions Even if your specific use case is not listed as prohibited, certain
message
How can I unsend a
message
?
Learn about how to undo a sent
message
within the first 10 seconds or disable this setting… How do I undo a sent
message
?… Applies to: All users When using Endear, you have the option to undo an SMS or email
message
within
What do customers see when I
message
them?
What do customers see when I
message
them?… Just like a regular email or text, you can add images, links, and more to your
message
… The magic behind the success of Endear messages is the personal nature of the
message
How do I respond to a
message
notification?
Respond to a
message
notification… Applies to: All (Users, Managers, & Admins) When a customer responds to a
message
, you will also… receive an email with the content of their
message
When should I send a text
message
vs an email
message
?
Endear's unified
message
editor allows you to compose an sms or email
message
without worrying about… the
message
as links Products Unlimited, included in the
message
inline Maximum 10,… All (Users, Managers, & Admins) When contacting customers you can choose to send either a text
message
