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Advice and answers from the Endear Team
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how do i send a message from endears mobile app
How
do
I
send
a
new
message
to
a
customer?
Stay in touch with your customers by
sending
them engaging
messages
… When you're ready, select
Send
to
send
your
message
immediately or Schedule to
send
it at
a
later point… Watch this 1 minute tutorial to learn
how
to
send
a
message
with Endear
How
do
I
start
a
new
message
from
my Home page?
Learn
how
to quickly compose
a
message
when you login to Endear …
How
to start
a
new
message
from
Home page…
Send
a
Message
button
from
the Quick Action cards on the Home Page
How
do
I
Send
a
Message
with
a
Booking Link in Endear?
Learn
how
to insert booking links into messages in Endear… Overview: Click Inbox Click Compose Select the Recipient Click Continue Add
a
… Subject Compose
message
Click Done Click Insert Click Insert booking links
What
do
customers see when
I
message
them?
What
do
customers see when
I
message
them?… Just like
a
regular email or text, you can add images, links, and more to your
message
… Endear allows you to easily write and
send
messages to your customers over email and text
When should
I
send
a
text
message
vs an email
message
?
When contacting customers you can choose to
send
an SMS or email…
a
text
message
or an email… GIF of the video inline with
a
link to watch the full video Maximum 10, included in the
message
Can
I
save
a
message
?
Write
a
message
and save it to edit or
send
later…
How
do
I
Save
a
Message
?… Then
send
your
message
or schedule it to
send
later. Still Need Help?
How
can
I
unsend
a
message
?
Learn about
how
to undo
a
sent
message
within the first 10 seconds or disable this setting…
How
do
I
undo
a
sent
message
?…
How
can
I
turn off the undo setting?
How
do
I
schedule
a
message
for later?
If you are on Endear's growth plan or higher, you can schedule
a
message
to be sent at
a
later time or date… Applies to: All (Users, Managers, & Admins) Once you've composed
a
message
, you can choose to
send
… When composing
a
new
message
you can Unschedule, Preview, or Duplicate the
message
How
do
I
respond to
a
message
notification?
Respond to
a
message
notification… Applies to: All (Users, Managers, & Admins) When
a
customer responds to
a
message
, you will also… When responding to
a
message
notification, instead of showing your personal email, the email address
How
do
I
add products to
a
message
?
Easily add product images to emails or text
messages
to give customers rich information right at their fingertips… Overview Compose
a
new
message
or reply to an existing thread… (Optional) Select Preview to see your
message
, then select
Send
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