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Advice and answers from the Endear Team

Search results for:how can i track engagement with utms
How can I use UTM's to track customer engagement?
Customer interactions on messages and Stories can be tracked in Google Analytics and other similar platforms through our default UTM's… These UTM parameters are added so that your team can use your Google Analytics reporting to track any… Below is a breakdown of how to read the UTM's to understand customers' behavior
How do I track the performance of my templates?
How to see how your template performed in Insights… How to track the usage of Templates… How to track the performance of templates
How do I know how many customers have viewed my Story?
Keep track of how your customers are interacting with your content … Whether you're sharing a Story with one or multiple customers, you can always see how many people have… viewed the Story and how many people have clicked through to your e-commerce site within the last 30
How can I unsend a message?
Learn about how to undo a sent message within the first 10 seconds or disable this setting… How can I turn off the undo setting?… How do I undo a sent message?
Can I use WhatsApp with other platforms if I integrate with Endear?
Learn about integrating WhatsApp with Endear and other platforms, and our recommended best practices… You can maintain WhatsApp integrations with multiple platforms simultaneously… Need Help Getting Started with WhatsApp?
How can I reschedule an appointment?
Learn how customers can reschedule an appointment or how you can reschedule it on their behalf… How can I reschedule a customer appointment? 1… How can a customer reschedule their appointment?
How to track campaign performance and usage in Endear
easily generate reports on campaign reach (how many people received the campaign) and campaign performance… For broader campaign analysis, you can create dashboard charts to view trends, compare teams, and assess… Time-based trends: View campaign performance over specific periods Send methods: Analyze how
How can I customize SalesChat notifications?
Learn how to edit which teams or users receive notifications for SalesChat messages… For the selected team/user, you can determine if the notification should be sent "Always" or only "When… You can also remove someone from notifications here. 3
How do I add a new task from Home?
Keeping track of your to-do list in Endear… How do I create a task? How do I create a task for a specific segment?… How are associates notified of tasks? How do I mark a task as complete?
How can I restrict who a store team can contact?
Learn how Audience Restrictions enable customized controls at the team-level… With Audience Restrictions, Admins can configure a variety of settings including: Customizable… This allows for customers to finish their conversation with the same team member