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Advice and answers from the Endear Team

Search results for:how can i track engagement with utms

How can I use UTM's to track customer engagement?
Customer interactions on messages and Stories can be tracked in Google Analytics and other similar platforms through our default UTM's… These UTM parameters are added so that your team can use your Google Analytics reporting to track any
Can bots or Apple privacy settings inflate my engagement numbers?
Applies to: Admins Open and click metrics in Endear may not perfectly reflect actual customer engagement… Clicks Clicks are a stronger indicator of genuine engagement since they require a deliberate action… this, clicks remain a more trustworthy metric than opens and are your best proxy for real customer engagement
When is the best time to schedule a campaign?
Learn the optimal times to schedule your campaigns to maximize engagement… on campaign performance data, here are the optimal times to schedule your campaigns for maximum engagement… AM and 4:00 PM - 7:00 PM (local time) These windows show the highest conversion rates and engagement
How to Use Custom Field Mappings for Integrations
Map your unique business data to Endear for personalized customer engagement
How do I track the performance of my templates?
How to track the usage of Templates… How to track the performance of templates
How do I add a new task from Home?
Keeping track of your to-do list in Endear… Applies To: All (Users, Managers, & Admins) You can easily keep track of your to-do list from your
Overview of Dashboards
View and track your brand/store's performance with customizable visual dashboards… Admins can create multiple dashboards to organize different types of data, track key performance indicators… message volume, campaign performance, and conversation metrics to measure customer engagement effectiveness
How to track campaign performance and usage in Endear
Tracking Campaign Reach (Messages Sent)… Tracking Campaign Performance (Sales Generated)
Yotpo Integration Overview
Sync customer loyalty points and VIP tier data from Yotpo into Endear for personalized customer engagement… or acknowledge loyalty Segment Campaigns - Send exclusive offers to top-tier members or re-engagement
Understanding read vs. unread messages
Learn about message status indicators, read receipts for texts, and email open tracking in your Endear inbox… Applies to: All Understanding message indicators helps you track both your own message status and… customer engagement: Read/unread indicators show whether you have viewed messages in your inbox