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Advice and answers from the Endear Team
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can i save a message or send a message later
Can
I
save
a
message
?
Write
a
message
and
save
it to edit
or
send
later
… Then
send
your
message
or
schedule it to
send
later
. Still Need Help?… How do
I
Save
a
Message
?
How do
I
schedule
a
message
for
later
?
If you are on Endear's growth plan
or
higher, you
can
schedule
a
message
to be sent at
a
later
time
or
date… When composing
a
new
message
you
can
Unschedule, Preview,
or
Duplicate the
message
… Applies to: All (Users, Managers, & Admins) Once you've composed
a
message
, you
can
choose to
send
How
can
I
unsend
a
message
?
Learn about how to undo
a
sent
message
within the first 10 seconds
or
disable this setting… How do
I
undo
a
sent
message
?… How
can
I
turn off the undo setting?
When should
I
send
a
text
message
vs an email
message
?
When contacting customers you
can
choose to
send
an SMS
or
email…
a
text
message
or
an email… Endear's unified
message
editor allows you to compose an sms
or
email
message
without worrying about
How do
I
send
a
new
message
to
a
customer?
Stay in touch with your customers by
sending
them engaging
messages
… When you're ready, select
Send
to
send
your
message
immediately
or
Schedule to
send
it at
a
later
point… Checkbox the customer(s), then select
Send
Email
or
Send
SMS
How
can
I
share video in
a
message
?
Learn how to
send
a
video within
a
customer
message
… You
can
add these when drafting
a
message
… Applies to: All (Users, Managers, & Admins) You
can
share videos you've uploaded into your Assets
Why does my link change when
I
send
a
message
?
Learn why links in Endear look different once you
send
them to customers… Applies to: All (Users, Managers, & Admins) Seeing that the original link that was sent to
a
customer… track clicks and ensure the links aren't too long that they take up all the characters in the text
message
How do
I
Send
a
Message
with
a
Booking Link in Endear?
Learn how to insert booking links into
messages
in Endear… Overview: Click Inbox Click Compose Select the Recipient Click Continue Add
a
… Subject Compose
message
Click Done Click Insert Click Insert booking links
How do
I
add
a
template to
a
message
?
Save
time by using templates in your messages… Applies to: All (Users, Managers, & Admins) Adding
a
template to
a
message
can
save
you
a
lot of… After adding
a
template, you
can
always edit and make changes to the text to add
a
personal touch
How do
I
reply to an existing thread with
a
customer?
Reply to customer's recent
message
or
follow up on
a
previous
message
you sent… to
or
follow up on
a
customers most recent
message
… Applies to: All (Users, Managers, & Admins) To keep
a
previous conversation in mind, you
can
reply
