Advice and answers from the Endear Team

Search results for:can i save a message or send a message later

Can I save a message?

Write a message and save it to edit or send later… Then send your message or schedule it to send later. Still Need Help?… How do I Save a Message?

How do I schedule a message for later?

If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date… When composing a new message you can Unschedule, Preview, or Duplicate the message… Applies to: All (Users, Managers, & Admins) Once you've composed a message, you can choose to send

When should I send a text message vs an email message?

When contacting customers you can choose to send an SMS or email… a text message or an email… Endear's unified message editor allows you to compose an sms or email message without worrying about

How do I send a new message to a customer?

Stay in touch with your customers by sending them engaging messages… You can start sending a message from one of two places: From An Audience page A Customer's… To Start a Message from a Customer's Profile:

Why does my link change when I send a message?

Why does my website link look different in my message when sent?… Applies to: All (Users, Managers, & Admins) Seeing that the original link that was sent to a customer… track clicks and ensure the links aren't too long that they take up all the characters in the text message

How do I add a template to a message?

Save time by using templates in your messages… Applies to: All (Users, Managers, & Admins) Adding a template to a message can save you a lot of… After adding a template, you can always edit and make changes to the text to add a personal touch

How do I reply to an existing thread with a customer?

Reply to customer's recent message or follow up on a previous message you sent… to or follow up on a customers most recent message… Applies to: All (Users, Managers, & Admins) To keep a previous conversation in mind, you can reply

How do I add a link to a message?

Adding clickable links to any email or SMS message is simple… Applies to: All (Users, Managers, & Admins) Adding clickable links to any email or SMS message is… Compose a new message. 2

How do I respond to a message notification?

Respond to a message notification… Applies to: All (Users, Managers, & Admins) When a customer responds to a message, you will also… your response in your email provider or you can click the link within your notification to be taken

How do I add Stories to a message?

Share Stories you've assembled straight through your messaging platform… Applies to: All (Users, Managers, & Admins) When writing a message to a customer, you can attach… Adding Stories to a message