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Advice and answers from the Endear Team
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which sales get added into insights
Which
orders
get
tracked in Endear?
Any transaction that takes place within your company's attribution window will be
added
to your
Insights
… What about E-commerce
sales
?… By default,
sales
will be attributed based on the following rules: If your message was an email
How do I see what message prompted a
sale
?
See what message prompted a sale from your
Sales
module under
Insights
… Applies To: All (Users, Managers & Admins) From the "
Sales
over time" report in
Insights
, you can… View what message prompted a
sale
How do I change
which
Team I am signed
into
?
Applies to: All (Users, Managers, & Admins) You can change the Team you are signed
into
if you are
Why do
sales
totals differ across my reports?
Learn why
sales
numbers may differ between various reports… The Team
Sales
Report report tracks the metric "Total
Sales
",
which
calculates all of the transactions… Team
Sales
Report
Reading Your Messages Sent Over Time Report
The Messages Sent Over Time report gives you
insights
into
how messages from your team are performing and converting… You can also control
which
columns are displayed. Still Need Help?
Reading your
Sales
Over Time Report
over Time report,
which
takes your role (user, manager, admin)
into
consideration… Applies to: All (Users, Managers, & Admins) In the "
Sales
over time" report, you'll find a recap… Note that this takes
into
account your predetermined attribution window
What do Endear's default reports tell me?
Team
sales
this month:… based on your "
Sales
Over Time" report and your "Messages sent over Time"… You will be able to view these stats immediately upon clicking on the
Insights
button
How do I view the full order details of a purchase?
You can view the full order details of conversion through your
sales
over time report… From the
Insights
module, click on the Create Report button and select "
Sales
Over Time" 2… Applies to: All (Users, Managers, & Admins) Dig
into
the details of your customers orders to view
What is SalesChat?
Chat with
Insights
: The benefit of Endear SalesChat is access to useful customer
insights
at your fingertips… Ready to
Get
Started?… You can also set custom criteria so the widget appears at key
sales
opportunities (e.g., customer has
How do I export data from reports?
Only Admins can export
Insights
data from Endear… Applies to: Admins From within
Insights
, you are able to export your report results and save it as… This is a useful tool to send to others so they can import the data effortlessly
into
a different application