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Help Center

Settings & Admin

Settings & Admin

Learn how to set up and manage your account

Setting up your account & billing

How do I change or reset my password?

How do I update my app?

What notifications does Endear offer?

How do I change which notifications I receive?

How do I add my company's branding?

What are Lookbook default settings and how do I use them?

How do I see my current subscription?

How do I update my billing info?

How do I view past invoices?

I've reached my Shopify spending limit, what do I do?

How do I cancel my subscription?

Where is my customer data?

Where can I find Endear's Terms of Service?

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Setting up Messaging

Setting up email in Endear

How do I enable and disable emails and phone numbers in Endear?

How do I set up an SMS number?

Setting up an e-mail using Endear's domain

Setting up your own custom domain

Setting up an e-mail address using your custom domain

How can users start sending messages?

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Users, Roles & Permissions

How do I add a new team?

How do I invite additional users?

How do I reinvite a user?

How do I disable a user? [Admins only]

What is the difference between Admin, Manager, and User?

How do I change a user's role?

How do usernames work?

How do I assign the right locations to my teams?

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Integrations (Advanced)

How long does it take for a new customer in Shopify to appear in Endear?

What customer data is synced over from Shopify?

How do I install Endear's app in Shopify?