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Advice and answers from the Endear Team

Search results for:sending a text vs sending an email

When should I send a text message vs an email message?
When contacting customers you can choose to send an SMS or email… Email… to: All (Users, Managers, & Admins) When contacting customers you can choose to send either a text
How can users start sending messages?
Learn what is required for users to start sending messages… Users can start sending emails as long as they are assigned to a team location. 2… They will only be able to send text messages if their location has an associated phone number
How do I send a new message to a customer?
Stay in touch with your customers by sending them engaging messages… Add a subject if you're sending an email Select the textbox where it says Type something... to… Sending messages to your customers is a key part of strong clienteling
When can I send SMS messages to consumers in the US?
Sending SMS text messages in the US… When should I get express written when sending SMS text messages through Endear?… The TCPA requires that express written consent is obtained before sending text messages to a consumer
Overview of Sending Endear Messaging Events to Klaviyo
Sent Email in Endear, Delivered Email in Endear, Failed to Send Email in Endear SMS: Sent SMS… The following outbound messages sync to Klaviyo: All channels: SMS, email, and WhatsApp messages… Customer matching uses email addresses or phone numbers depending on the message channel
Is there a way to stop sending a mass message?
Applies to: All (Users, Managers, & Admins) Your mass emails are processed through drafts, so if
How Do Campaigns and AI Opportunities Work Together?
AI Customer Outreach uses a coordinated system to deliver timely, personalized messages — without sending duplicates… identifies a high-intent customer, it creates a personalized draft message for a staff member to review and send… If a staff member doesn't act on an opportunity in time, the campaign steps in and sends its scheduled
Why do my images or GIFs get compressed in SMS messages?
Learn how Endear compresses images and GIFS and what to expect when sending these large files via SMS… Best Practices When Sending Images and GIFs… video content, consider a thumbnail image with a link to the content Test your messages by sending
How to initiate a WhatsApp conversation with a prompt
Learn about WhatsApp's rules for sending approved prompts and when to use them for initiating customer conversations… With Endear, you can easily select the best prompt and write your follow-up message in the open text
How to set send limits and alerts in AI Opportunity Engine
Cap how many opportunities your brand sends per 30 days and learn how to upgrade your limits to resume sending… What happens when your send limit is reached… For admins, you will be notified via email when this happens