Applies to: Admins
Note: AI Opportunity Engine is currently in beta and only available to select brands. If you would like to request access, please reach out over live chat!
Overview
Send limits let you cap how many opportunities your brand can send in a rolling 30-day period so your AI Opportunity Engine usage stays predictable. Alerts notify you as your brand approaches that number.
Send limits and alerts are available once paid usage is active.
Choose Unlimited to send without a ceiling, or Set maximum sends to cap your brand at a specific number per 30 days
Reaching your maximum pauses new opportunities until you raise the limit or the 30-day period resets
Step-by-step guide
1. From the main navigation, select Settings, then select Endear AI.
2. On the AI Opportunity Engine card, select Configure journeys to open the settings page.
3. Scroll to the Usage Management section. Select Unlimited to allow your brand to send without a ceiling, or select Set maximum sends to cap usage per 30 days. Then select Save.
How limits are shared across your teams
You set a single limit for your whole brand. Endear then distributes that limit evenly across your active teams and paces each staff member's queue automatically, so one high-volume store cannot use up the brand total before other stores get a chance.
What happens when your send limit is reached
Your send limit is a hard ceiling measured on a rolling 30-day window. When your brand reaches it, Endear stops generating new opportunities and pauses the opportunities already in your staff members' queues.
For admins, you will be notified via email when this happens. You will also see the below notification in Endear. If you would like to resume usage, you can increase your send limit.
For staff members, they are shown a message indicating that their opportunities are on hold and will appear again when the feature resumes.
Still Need Help? We are happy to assist you for more 1:1 direction. Reach out to our live chat!