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Advice and answers from the Endear Team

Search results for:messaging
How do I add Stories to a message?
Share Stories you've assembled straight through your messaging platform… Adding Stories to a message… Applies to: All (Users, Managers, & Admins) When writing a message to a customer, you can attach
Forbidden Message Categories
The messaging use cases described below are strictly prohibited on Endear. These guidelines apply to all forms of messaging in Endear… We want to ensure that our messaging services remain compliant with regulations and carrier requirements… First party loan content is acceptable if it is not promotional messaging
How to use Endear AI when messaging
Learn how Endear's AI capabilities can help you draft messages and summarize long conversation threads… Provide context for your message and Click on Generate Review your generated message and choose… Review your generated message and choose to Insert the message
Understanding Texas's text messaging law (SB140)
as a starting point, Endear advises all brands to obtain professional legal advice to ensure that messaging… Understanding this law is important for businesses using Endear's text messaging and SMS campaign capabilities… Endear includes several features designed to help brands maintain compliant messaging practices under
What are the sections in my Messaging inbox?
A break-down of the different sections in your Messaging inbox… Applies to: All (Users, Managers, & Admins) The Messaging Module is divided into different sections… When you enter the Messaging module, you are automatically brought to your Inbox
How can I view customer information while messaging?
Locating Customer Details When messaging a customer, use the right-hand pane and select Details. ​
How do I use in-line images in my messaging?
Learn how to use in-line messaging with SMS and email responses… In-line messaging allows you to add images and/or stories where it's most relevant in the message
How do I send WhatsApp messages and manage messaging consent?
Learn how to message with WhatsApp while staying compliant with the 24-hour consent window… What is WhatsApp messaging consent?… Applies to: All This guide will help you understand the WhatsApp messaging consent requirements and
Marketing consent management in Endear
In Endear, there are three types of messaging: Bulk marketing messaging: This type of messaging… Bulk transactional messaging: This type of messaging is being sent to many recipients & is explicitly… Conversational messaging: This type of messaging is being sent to 1 or a very small group of recipients
Who gets notified about customer messages?
Endear has a sophisticated messaging routing system to ensure that no messages fall through the cracks… Message Notifications… Unassigned Messages