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Advice and answers from the Endear Team
Search results for:
messaging
How do I see all my templates?
Access your templates from your
Messaging
module… You can also search for a template and filter your search by Type of
messages or
add more filters by
How do I add Stories to a
message
?
Share Stories you've assembled straight through your
messaging
platform… Adding Stories to a
message
… Applies to: All (Users, Managers, & Admins) When writing a
message to a
customer, you can attach
Forbidden
Message
Categories
The
messaging
use cases described below are strictly prohibited on Endear. These guidelines apply to all forms of
messaging
in Endear… We want to ensure that our
messaging
services remain compliant with regulations and carrier requirements… First party loan content is acceptable if it is not promotional
messaging
What are the sections in my
Messaging
inbox?
A break-down of the different sections in your
Messaging
inbox… Applies to: All (Users, Managers, & Admins) The
Messaging
Module is divided into different sections… When you enter the
Messaging
module, you are automatically brought to your Inbox
What are our monthly
messaging
package limitations?
Learn more about the
message
package for your current plan, and how to manage overages… Monthly
Messaging
Packages… not one-by-one (going over by 1 message will auto-charge you for a full additional package)
Messaging
How do I use in-line images in my
messaging
?
Learn how to use in-line
messaging
with SMS and email responses… In-line
messaging
allows you to add images and/or stories where it's most relevant in the message
How do I change which notifications I receive?
Change notifications for
Messaging
, Tasks, and Customers in the Notifications Settings page… Applies to: All (Users, Managers & Admins) Endear provides notifications for
Messaging
, Tasks, and
Who gets notified about customer
messages
?
Endear has a sophisticated
messaging
routing system to ensure that no messages fall through the cracks…
Message
Notifications… Unassigned
Messages
How do I apply filters to my Customers list?
Narrow down your audiences and customer list to relevant groups for more personalized
messaging
How do I start a new
message from my
Home page?
Learn how to quickly compose a
message when you
login to Endear … How to start a new
message from
Home page… 1. Click the Send a
message
button on the Quick Actions cards on the Home page