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How do I use merge tags in messages? (VIDEO)

Personalize bulk messages using merge tags

When you're reaching out to multiple clients at once, it's important that you still make your messages feel personalized. 

A great way to do that is to use merge tags so that certain pieces of your message are unique to your customers and their previous engagement with you. Here is a helpful video on how to take advantage of merge tags in your Chat module. 

Available merge tags include: 

  • A client's first and last name
  • Your client's email 
  • Their last order number and date
  • Your first and last name
  • Your company name and website
  • Your email