Advice and answers from the Endear Team

Search results for:how do i resubscribe a customer to messages

How do I resubscribe a customer to messages?

Resubscribe a customer to messages… Applies to: All (Users, Managers, & Admins) A customer may use the unsubscribe option at the end… However, Endear provides you with an option to resubscribe that customer

How do I manage a customer's subscription?

When can I resubscribe a customer?… Initiated (reversible) Customer Initiated Resubscribe: Customers can resubscribe to opt back… allowed: Note: If a customer has opted out of SMS marketing. it is required for the customer to text

How do I preview messages?

Preview messages before you send them… Applies to: All (Users, Managers, & Admins) Previewing messages allows you to review how your emails… How to preview messages

How do I add a note to a customer?

How to add a note to a customers profile… Enter information and click on Link a customer 4. Link your customer and click on Create… Applies to: All (Users, Managers, and Admins) Solutions Overview: From the customer profile page

How do I send a new message to a customer?

Stay in touch with your customers by sending them engaging messages… a message to the customer Once you've gotten to the compose window via either of the above… To Start a Message from a Customer's Profile:

How do I know who is assigned to a customer?

Easily tell who is assigned to a customer… How view who is assigned to a customer… First select a customer from within a segment or by using the Search bar at the top of the app. ​

How do I reply to an existing thread with a customer?

Reply to customer's recent message or follow up on a previous message you sent… Applies to: All (Users, Managers, & Admins) To keep a previous conversation in mind, you can reply… to or follow up on a customers most recent message

How do I add multiple recipients to my messages?

Adding additional recipients to and removing them from messages… Applies to: All (Users, Managers, & Admins) With Endear, you can send a message to one or multiple… Standard users can message up to 100 customers to contact; managers and admins can message up to 2,500

How do I archive or unarchive a customer?

Customers cannot be deleted in Endear; however they can be archived… How to archive a customer… How to unarchive a customer

How do I create a task for a specific customer?

Create a task for a specific customer… How to create a task for a specific customer… How to delete a task