Advice and answers from the Endear Team

Search results for:how do i change the layout of a lookbook

What are message statuses and how do I change them?

How do I change a message's status?… Applies to: All (Users, Managers, & Admins) The status of a message is a great indicator to know… Follow Up: A customer has not been replied to in an extended amount of time To Change the Status

How do I change a user's role?

Learn how to change a user's role to an admin, manager, or user… Applies to: Admins You can change a user's role to an admin, manager, or user at anytime following… Solution Overview Click on Settings Click on Users Select the User you'd like to change

How do I change Endear's currency?

4. Click on Change… 5. Choose your preferred currency from the Drop-Down… Applies to: Admins & Managers You can change your team's preferred display currency for reporting

How do I change the default text in SalesChat

Here is where you can learn how to change the default text for greetings, away-modes, and closing chats… is how to adjust any of the above 1… contact information in Saleschat Chat closing soon - This message will be shown when the chat will be

How do I change which notifications I receive?

Change notifications for Messaging, Tasks, and Customers in the Notifications Settings page… These can be changed in the Notifications Settings page

How do I change my subscription plan?

Only admins can upgrade a subscription… If you're looking for a custom plan, contact us at sales@endearhq.com… Click on Change next to your Current Plan 4. Click on Continue under your new plan 5

How do I change my Stories' fonts?

Learn how to choose a Google font for your Stories… Applies to: Admins Only, on Growth plan and above If you're a user on the Growth plan and above,… find the name of one that fits your brand best. 1

How do I view the full order details of a purchase?

You can view the full order details of conversion through your sales over time report… Applies to: All (Users, Managers, & Admins) Dig into the details of your customers orders to view… From the Insights module, click on the Create Report button and select "Sales Over Time" 2

How do I change how my SalesChat widget looks?

How to change and alter the appearance and look of your Saleschat Widget. Change the color, button style, and where it appears on your site… Change the button Style… Choose the widget button Style (Optional) Write text for your widget Click Save in the top

How can I use UTM's to track customer engagement?

*If a lookbook is visited from a message, this parameter will be the message type, not 'lookbook'… When any of the shortened links are clicked in a text message, email, or Story, the customer will be… Below is a breakdown of how to read the UTM's to understand customers' behavior