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Advice and answers from the Endear Team
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how do i change the layout of a lookbook
What are message statuses and
how
do
I
change
them?
How
do
I
change
a
message's status?… Applies to: All (Users, Managers, & Admins)
The
status
of
a
message is
a
great indicator to know… Follow Up:
A
customer has not been replied to in an extended amount
of
time To
Change
the
Status
How
do
I
change
a
user's role?
Learn
how
to
change
a
user's role to an admin, manager, or user… Applies to: Admins You can
change
a
user's role to an admin, manager, or user at anytime following… Solution Overview Click on Settings Click on Users Select
the
User you'd like to
change
How
do
I
change
the
default text in SalesChat?
Here is where you can learn
how
to
change
the
default text for greetings, away-modes, and closing chats… is
how
to adjust any
of
the
above 1… contact information in Saleschat Chat closing soon - This message will be shown when
the
chat will be
How
do
I
view
the
full order details
of
a
purchase?
You can view
the
full order details
of
conversion through your sales over time report… Applies to: All (Users, Managers, & Admins) Dig into
the
details
of
your customers orders to view… From
the
Insights module, click on
the
Create Report button and select "Sales Over Time" 2
How
do
I
change
which notifications
I
receive?
Change
notifications for Comments & Mentions, Messages, Appointments, Tasks, and Customers in
the
Notifications Settings page… These can be changed in
the
Notifications Settings page… Overview: Click on Settings Click on Notifications Toggle on
the
notifications you
How
do
I
change
Endear's language setting?
Applies to: All (Users, Managers, & Admins) You can
change
your preferred language settings in Endear… Overview: Click on Settings Select
the
Dropdown menu under Language Select your preferred… Select
the
drop-down menu 3. Choose your preferred Language
How
do
I
change
Endear's currency setting?
Click on
Change
5. Choose your preferred currency from
the
drop-down menu… Applies to: Admins & Managers You can
change
your team's preferred display currency for reporting…
the
drop-down menu 1
How
do
I
track
the
performance
of
my templates?
How
to see
how
your template performed in Insights…
How
to track
the
usage
of
Templates…
How
to track
the
performance
of
templates
How
do
I
change
my Stories' fonts?
Learn
how
to choose
a
Google font for your Stories… Applies to: Admins Only, on Growth plan and above If you're
a
user on
the
Growth plan and above,… find
the
name
of
one that fits your brand best. 1
How
do
I
change
my Email display name?
Change
how
your Email is displayed… Applies to: Admins & Managers Endear gives you
the
option to
change
your Email's display name… This allows you to customize
how
members
of
your Team appear in customer inboxes
