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Advice and answers from the Endear Team
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how do i change the layout of a lookbook
What are message statuses and
how
do
I
change
them?
How
do
I
change
a
message's status?… Applies to: All (Users, Managers, & Admins)
The
status
of
a
message is
a
great indicator to know… Follow Up:
A
customer has not been replied to in an extended amount
of
time To
Change
the
Status
How
do
I
change
a
user's role?
Learn
how
to
change
a
user's role to an admin, manager, or user… Applies to: Admins You can
change
a
user's role to an admin, manager, or user at anytime following… Solution Overview Click on Settings Click on Staff Select
the
User you'd like to
change
How
do
I
change
the
default text in SalesChat?
Here is where you can learn
how
to
change
the
default text for greetings, away-modes, and closing chats… is
how
to adjust any
of
the
above 1… contact information in Saleschat Chat closing soon - This message will be shown when
the
chat will be
How
do
I
change
which notifications
I
receive?
Change
notifications for Comments & Mentions, Messages, Appointments, Tasks, and Customers in
the
Notifications Settings page… These can be changed in
the
Notifications Settings page… Overview: Click on Settings Click on Notifications Toggle on
the
notifications you
How
do
I
view
the
full order details
of
a
purchase?
You can view
the
full order details
of
conversion through your sales over time report… Applies to: All (Users, Managers, & Admins) Dig into
the
details
of
your customers orders to view… From
the
Insights module, click on
the
Create Report button and select "Sales Over Time" 2
How
do
I
change
Endear's currency setting?
Click on
Change
5. Choose your preferred currency from
the
drop-down menu… Applies to: Admins & Managers You can
change
your team's preferred display currency for reporting…
the
drop-down menu 1
How
do
I
change
my Stories' fonts?
Learn
how
to choose
a
Google font for your Stories… Applies to: Admins Only, on Growth plan and above If you're
a
user on
the
Growth plan and above,… find
the
name
of
one that fits your brand best. 1
How
do
I
change
Endear's language setting?
Applies to: All (Users, Managers, & Admins) You can
change
your preferred language settings in Endear… Overview: Click on Settings Select
the
Dropdown menu under Language Select your preferred… Select
the
drop-down menu 3. Choose your preferred Language
How
do
I
change
or reset my password?
Steps to take if you or one
of
your users forget their password or if you want to
change
your password… link on
the
sign-in page in order to have
a
reset link emailed to whatever email address you originally… Here are
the
steps if you are logged-in and want to
change
your password: Overview: Click on
How
do
I
change
my subscription plan?
Only admins can upgrade
a
subscription… If you're looking for
a
custom plan, contact us at sales@endearhq.com… Click on
Change
next to your Current Plan 4. Click on Continue under your new plan 5
