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Advice and answers from the Endear Team

Search results for:how can users start sending messages
How can users start sending messages?
Learn what is required for users to start sending messages… Users can start sending emails as long as they are assigned to a team location. 2… They will only be able to send text messages if their location has an associated phone number
What is a Draft?
Any message you started writing but didn't send is automatically saved as a draft… You can edit your drafts as many times as you want before sending it to your customers… Learn how to access all of your draft messages. Still Need Help?
How long can my text messages be?
Character limits and details about sending text messages… Applies to: All (Users, Managers, & Admins) In order to preserve high deliverability of text messages… For reference, here is how messages of these lengths appear to your recipients: Including images
How do I send a new message to a customer?
Stay in touch with your customers by sending them engaging messages… Keep reading to learn how you can start sending messages… How to Start a Message
How do I setup access to SalesChat?
Learn how to configure access to SalesChat so specific teams or users can respond to customer messages… Applies to: Admin When using SalesChat, the Admin can adjust access so different teams or users can… view" or "Can send" Click "Edit" to give access to additional users or teams
How can customers opt-out of SMS messages?
Learn how customers can opt-out or opt-back-in to receiving SMS messages… How can I tell if a customer opted-out of SMS messaging?… If a customer replies to a message with any of the words below, they can resume receiving SMS messages
How can I customize SalesChat notifications?
Learn how to edit which teams or users receive notifications for SalesChat messages… Select desired teams or individual users who should receive SalesChat notifications… For the selected team/user, you can determine if the notification should be sent "Always" or only "When
How can I add images to my messages?
Learn how to add images to enhance your SMS and email messages… Applies to: All (Users, Managers, & Admins) Overview Compose a new message or reply to an existing… Some countries do not support image sending over SMS. Step-by-Step Guide 1
How do I preview messages?
Preview messages before you send them… Applies to: All (Users, Managers, & Admins) Previewing messages allows you to review how your emails… How to preview messages
Can customers start conversations with me?
Anyone can write in to contact you directly over email or SMS… This means anyone can write in to contact you directly over email or SMS… When you receive an inbound email or an SMS, you can access the message they've sent you from your Messaging