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Advice and answers from the Endear Team
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how can users start sending messages
How
can
users
start
sending
messages
?
Learn what is required for
users
to
start
sending
messages
…
Users
can
start
sending
emails as long as they are assigned to a team location. 2… They will only be able to send text
messages
if their location has an associated phone number
What is a Draft?
Any
message
you
started
writing but didn't
send
is automatically saved as a draft… You
can
edit your drafts as many times as you want before
sending
it to your customers… Learn
how
to access all of your draft
messages
. Still Need Help?
How
long
can
my text
messages
be?
Character limits and details about
sending
text
messages
… Applies to: All (
Users
, Managers, & Admins) In order to preserve high deliverability of text
messages
… For reference, here is
how
messages
of these lengths appear to your recipients: Including images
How
do I send a new message to a customer?
Stay in touch with your customers by
sending
them engaging
messages
… Keep reading to learn
how
you
can
start
sending
messages
…
How
to
Start
a Message
How
do I setup access to SalesChat?
Learn
how
to configure access to SalesChat so specific teams or
users
can
respond to customer
messages
… Applies to: Admin When using SalesChat, the Admin
can
adjust access so different teams or
users
can
… view" or "
Can
send" Click "Edit" to give access to additional
users
or teams
How
can
customers opt-out of SMS
messages
?
Learn
how
customers
can
opt-out or opt-back-in to receiving SMS
messages
…
How
can
I tell if a customer opted-out of SMS messaging?… If a customer replies to a message with any of the words below, they
can
resume receiving SMS
messages
How
can
I customize SalesChat notifications?
Learn
how
to edit which teams or
users
receive notifications for SalesChat
messages
… Select desired teams or individual
users
who should receive SalesChat notifications… For the selected team/user, you
can
determine if the notification should be sent "Always" or only "When
How
can
I add images to my
messages
?
Learn
how
to add images to enhance your SMS and email
messages
… Applies to: All (
Users
, Managers, & Admins) Overview Compose a new message or reply to an existing… Some countries do not support image
sending
over SMS. Step-by-Step Guide 1
How
do I preview
messages
?
Preview
messages
before you send them… Applies to: All (
Users
, Managers, & Admins) Previewing
messages
allows you to review
how
your emails…
How
to preview
messages
Can
customers
start
conversations with me?
Anyone
can
write in to contact you directly over email or SMS… This means anyone
can
write in to contact you directly over email or SMS… When you receive an inbound email or an SMS, you
can
access the message they've sent you from your Messaging