Advice and answers from the Endear Team

Search results for:how can i track engagement with utms

How can I use UTM's to track customer engagement?

Customer interactions on messages and Stories can be tracked in Google Analytics and other similar platforms through our default UTM's… These UTM parameters are added so that your team can use your Google Analytics reporting to track any… Below is a breakdown of how to read the UTM's to understand customers' behavior

How do I track the performance of my templates?

How to see how your template performed in Insights… How to track the usage of Templates… How to track the performance of templates

How do I know how many customers have viewed my Story?

Keep track of how your customers are interacting with your content … Whether you're sharing a Story with one or multiple customers, you can always see how many people have… viewed the Story and how many people have clicked through to your e-commerce site within the last 30

How do I see the performance of our Campaigns?

How to track the usage of Campaigns… How to track the performance of Campaigns… 4. View your Campaign's report. You can also add additional grouping filters or look at individual sales

Do iOS updates affect our message engagement reporting?

Applies to: Admins Any updates to iOS that would affect the ability to track open rates and click

What data is pulled from Gorgias?

What can I filter from Gorgias… Applies to: All Users Get a peek into how your customer is communicating with your brand, with Tickets… Search for a specific ticket You can view that status of support tickets

How do I add a new task from Home?

Keeping track of your to-do list in Endear… How do I create a task? How do I create a task for a specific segment?… How are associates notified of tasks? How do I mark a task as complete?

Can customers start conversations with me?

Anyone can write in to contact you directly over email or SMS… This means anyone can write in to contact you directly over email or SMS… When you receive an inbound email or an SMS, you can access the message they've sent you from your Messaging

Can I save a message?

How do I Save a Message?… It automatically saves your changes to your message in your drafts, so you can access them whenever you

What are message statuses and how do I change them?

How do I change a message's status?… of a message is a great indicator to know when you still need take action on any messaging threads with… Learn more about how your inbox sections work