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Advice and answers from the Endear Team

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Why isn't my shortened link working?
Learn why a shortened link may not work when the full length one was working… Applies to: All (Users, Managers, & Admins) If you find that your shortened link is not working correctly… Your tech team could potentially turn that off for this page or apply UTM parameters to the link that
How do I add a link to a message?
Adding clickable links to any email or SMS message is simple… Click on the Link icon (the chain) in your toolbar and insert a link 4… Enter the URL Click on Add Link
Why does my link change when I send a message?
Learn why links in Endear look different once you send them to customers… When your customer clicks on the link, it will redirect them to the original link you included in the… Applies to: All (Users, Managers, & Admins) Seeing that the original link that was sent to a customer
What are booking links and how do I create them?
Learn about booking links and how to they customize your appointments capabilities… Select the service, booking link owner, and customize booking link URL (optional)… What is a booking link?
How do I Send a Message with a Booking Link in Endear?
Learn how to insert booking links into messages in Endear… message Click Done Click Insert Click Insert booking links Customize the booking link… Done Click Insert​ Click on Insert booking links​ Customize Booking Link​
How do I link an Endear User to a user from an integration?
Link staff to their POS or e-commerce profiles so audiences populate, opportunities route, and cashier filters show who made each order… Link staff profiles, then select any blank fields to link the staff member to their corresponding external… Why linking matters
How to Configure Appointment Availability in Endear
Learn how to customize your appointment availability based on the store hours, service type, or booking link… links, then select the applicable booking link Set service booking link hours or use the defaults… Booking Link Hours
How do I share a Story?
Sharing your story through a link… messages as well as external channels, such as e-mail, text, or social media through an shareable link… Paste this link into any channel you would like
How do I invite users without a corporate email?
Set up staff who don't have a work email using a PIN code or shareable link invitation — no personal or individual email required… A shareable link invitation generates a unique link the staff member uses to create their own username… Endear generates a unique link you share with the staff member outside of Endear
How to create an appointment from the calendar
Redirect link when booking on behalf of a customer… Instead, a link appears on the confirmation step that you can select to open it