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Advice and answers from the Endear Team

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Why isn't my shortened link working?
Learn why a shortened link may not work when the full length one was working… Applies to: All (Users, Managers, & Admins) If you find that your shortened link is not working correctly… Your tech team could potentially turn that off for this page or apply UTM parameters to the link that
How do I add a link to a message?
Adding clickable links to any email or SMS message is simple… Click on the Link icon (the chain) in your toolbar and insert a link 4… Enter the URL Click on Add Link
Why does my link change when I send a message?
Learn why links in Endear look different once you send them to customers… When your customer clicks on the link, it will redirect them to the original link you included in the… Applies to: All (Users, Managers, & Admins) Seeing that the original link that was sent to a customer
What are booking links and how do I create them?
Learn about booking links and how to they customize your appointments capabilities… Select the service(s), booking link owner, and customize booking link URL (optional)… What is a booking link?
How do I Send a Message with a Booking Link in Endear?
Learn how to insert booking links into messages in Endear… message Click Done Click Insert Click Insert booking links Customize the booking link… Done Click Insert​ Click on Insert booking links​ Customize Booking Link​
How to Configure Appointment Availability in Endear
Learn how to customize your appointment availability based on the store hours, service type, or booking link… Booking Link Hours Booking link hours provide the most granular control and can override both calendar… links, then select the applicable booking link Set service booking link hours or use the defaults
How do I link an Endear User to a user from an integration?
How to Link multiple Users Profiles from the User Profiles screen… How to link an individual user to an Integration from the Settings screen… Applies to: Admins Endear allows you link Endear Users to users from other integrations
How do I share a Story?
Sharing your story through a link… messages as well as external channels, such as e-mail, text, or social media through an shareable link… Paste this link into any channel you would like
How do I comment on a task?
Click on Copy Comment Link. The link will be copied to your clipboard for you to paste later… How to Copy A link to a Comment… You can also edit, delete or copy a link to the comment you've left previously
How to set a password for PIN-only users
Select Copy and share the link with the staff member… For security purposes, the link is only valid for a limited time… The staff member can use the link to setup their password. Still Need Help?