Skip to main content

How to Configure Appointment Availability in Endear

Learn how to customize your appointment availability based on the store, service, or booking link.

Updated today

Applies to: Admins, Managers

This guide will help you understand how Endear's appointment availability system works and how the different availability settings interact with each other.

Overview

Endear allows you to set up multiple availability hours to give you highly customizable control over when appointments can be booked. This ensures that customers are only presented with appointments during acceptable time slots.

With Endear Appointments, you can set availability at 3 different layers:

  • Calendar Hours - Broadest availability for the entire calendar

  • Service Hours - Availability for specific appointment types

  • Booking Link Hours - Availability for individual booking pages

Each layer becomes more specific and can override the broader settings above it.

Calendar Hours

Calendar hours set the overall availability for your entire calendar. You can either set specific hours or allow services and booking links to determine availability.

To configure calendar hours:

  1. Navigate to Settings, then select Appointments

  2. Select Calendars, then select your desired calendar

  3. Set calendar specific available hours or select the setting to use service and booking link defaults

Best practices for calendar hours:

  • Match your store's operating hours for simplicity

  • Use calendar hours to block time off or store closings

  • Consider leaving calendar hours broad and using service/booking link hours for specificity

You can find and set the hours for a store calendar by navigating to Settings > Appointments > Calendars.

Service Hours

Service hours allow you to control when specific types of appointments can be scheduled.

To configure service hours:

  1. Navigate to Settings, then select Appointments

  2. Select Calendars, then select your desired service

  3. Set service specific hours

Best practices for service hours:

  • Consider if you would like each service appointment limited to a specific time frame or on a specific date. For example, perhaps you want to schedule styling appointments on Mondays when in-store foot traffic tends to be low.

  • Service availability hours can be overwritten by booking links.

You can find and set the hours for a service by navigating to Settings > Appointments > Services.

Booking Link Hours

Booking link hours provide the most granular control and can override both calendar and service hours.

To configure booking link hours:

  1. Navigate to Settings, then select Appointments

  2. Select Booking links, then select the applicable booking link

  3. Set service booking link hours or use the defaults from the service.

Best practices for booking link hours:

  • Use when you need highly customized availability

  • Perfect when each location has highly variable availability for

  • Can be left to default settings to inherit from service hours

You can find and set the hours for a booking link by navigating to Settings > Appointments > Booking Links.

Recommended Configuration Strategies

Service Hours Driven Approach

Best for: Brands wanting service types to control availability

  • Calendar Hours: Set to "Use service and booking link defaults" or match general operating hours

  • Service Hours: Configure specific hours for each service type

  • Booking Link Hours: Leave as default to inherit service hours

Example Scenario: Let's say you want to offer personal styling appointments only on Tuesdays and Thursdays at every store location. Set your calendar hours to use defaults, configure your personal styling service for Tuesday and Thursday, and then set your booking links to automatically inherit these service-specific hours.

Booking Link Hours Driven Approach

Best for: Brands needing highly customized availability per booking link

  • Calendar Hours: Set to "Use service and booking link defaults" or match general operating hours

  • Service Hours: Set broad availability windows

  • Booking Link Hours: Configure specific hours for each booking link

Example Scenario: Let's say you have a seamstress who provides tailoring at a different store each weekday. Set your calendar hours to use defaults, set the tailoring service hours for Mon - Fri, then customize the booking links so each store only shows tailoring appointments on the correct day.

Still Need Help?

We are happy to assist you for more 1:1 direction. Reach out to our live chat!

Did this answer your question?