Centralized Ticket Management:
With Gorgias integration, access all recent support tickets from within your platform's dashboard. Gain real-time visibility into the status of tickets, allowing for swift resolution and improved response times.
Customer Profile Integration:
Support tickets will appear seamlessly on individual customer profiles in Endear.
View detailed histories of customer interactions, enabling personalized and concise messages to your customers
Prevent Over-Communication
It might be the right time to message a customer when they're currently dealing with a support inquiry. With Gorgias integrated, you can now prevent campaigns from contacting individuals who have recently been reached out to through Gorgias. You can now exclude people who have been recently contacted in the Suppression rules of your Campaign. This helps you maintain a balanced and non-intrusive communication approach.