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Advice and answers from the Endear Team

Search results for:who gets notified about customer messages
Who gets notified about customer messages?
Endear has a sophisticated messaging routing system to ensure that no messages fall through the cracks… you don't want to be notified about… We recommend that managers be assigned to only one location unless they would like to be notified about
What task activity are users notified about?
Associates can choose what task activity to get notified about… Managers, & Admins) Associates have the option to choose which task activity they'd like to get notified
How do I resubscribe a customer to messages?
Resubscribe a customer to messages… Applies to: All (Users, Managers, & Admins) A customer may use the unsubscribe option at the end… However, Endear provides you with an option to resubscribe that customer
How do I know who is assigned to a customer?
Easily tell who is assigned to a customer… How view who is assigned to a customer… Managers, and Admins) You'll be able to easily tell which user or users is assigned to any customer
How do I see customers I'm Assigned to Endear?
Filter customer lists by the user who created the customer profile… How to view customer additions from other teammates… To view if/when another user has added a customer to your list on Endear, apply the 'Created by' filter
Who else can see and respond to my messages?
You can see who is in your location from the Home screen. Still Need Help?
Klaviyo x Endear Integration
View customer marketing data, prevent over-communication, and sync Endear messages to Klaviyo… You can also see recent emails sent by Klaviyo, providing valuable context about what marketing messages… Customer Profile Insights
How are associates notified of tasks?
Applies To: All (Users, Managers, & Admins) Associates are notified of tasks when a task is assigned
How long can my text messages be?
Character limits and details about sending text messages… Images in Text Message… Applies to: All (Users, Managers, & Admins) In order to preserve high deliverability of text messages
Send Endear Messaging Events to Klaviyo
Automatically sync your Endear campaign messages to Klaviyo for unified customer tracking and improved marketing coordination… Endear messages appear as outbound marketing events in Klaviyo customer timelines… Note: In the event there is no matching customer, Klaviyo will automatically create a customer profile