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Advice and answers from the Endear Team

Search results for:what are the sections in my messaging inbox
What are the sections in my Messaging inbox?
A break-down of the different sections in your Messaging inbox… My Inbox: All of the conversations that you are participating in… When you enter the Messaging module, you are automatically brought to your Inbox
What is the new inbox?
Learn about the changes to your inbox and how to try it out in beta… new inbox is currently in our Beta phase, which gives you the option to toggle between the interfaces… Click on Inbox from the left-hand navigation, then click Try new inbox. 2
How do I use in-line images in my messaging?
Learn how to use in-line messaging with SMS and email responses… In-line messaging allows you to add images and/or stories where it's most relevant in the message… Repeat the image/asset re-ordering as needed. Still Need Help?
Forbidden Message Categories
The messaging use cases described below are strictly prohibited on Endear. These guidelines apply to all forms of messaging in Endear… It is essential to refrain from engaging in the following activities listed in the table below… Please note that these forbidden use cases are not only related to the content of the message but the
How do I move and duplicate products in a Story?
Easily change the order of products in your Story or duplicate them to use in other sections … The duplicate of this product will be displayed in the selected section… How to move and duplicate products in a Story
What are Stories?
Learn what Stories are and what it means to send beautiful, clickable content to your customers… and Clicks Products in Stories The items from your Products page can be included in your Stories… For more information: How do I choose which details are displayed in my Stories?
What are message statuses and how do I change them?
How do I change a message's status?… Once updated, the thread will move to the appropriate folder in your Inbox Still Need Help?… Learn more about how your inbox sections work
What details are displayed in a Story?
See what details customers can view in your team's Stories… Applies to: Admins You may want to change what details are displayed in your Stories… Solution Overview Font Family: Change how the default text appears in your Stories
Who else can see and respond to my messages?
Anyone in your location and any account admins can see and respond to your conversations in the team inbox… If you are an admin and you're on the professional plan, you can hide the team inbox for any single team… and respond to your conversations in the team inbox
How can I change the Sender name customers see when they receive my emails?
The Sender name, or vanity name, is the name customers see in their inbox instead of an email address… is the vanity name customers see in their inbox instead of an email address… The vanity name is determined by your personal name listed in your Profile Settings and how the e-mail