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Advice and answers from the Endear Team

Search results for:sending a text vs sending an email

When should I send a text message vs an email message?
When contacting customers you can choose to send an SMS or email… text message or an email… Endear's unified message editor allows you to compose an sms or email message without worrying about
How can users start sending messages?
Learn what is required for users to start sending messages… Users can start sending emails as long as they are assigned to a team location. 2… They will only be able to send text messages if their location has an associated phone number
Is there a way to stop sending a mass message?
Applies to: All (Users, Managers, & Admins) Your mass emails are processed through drafts, so if
When can I send SMS messages to consumers in the US?
For example, if a human must click to send a text message, then the system may not be an ATDS because… The TCPA requires that express written consent is obtained before sending text messages to a consumer… Generally, the capability to send bulk SMS text messages does not categorize a software as an ATDS, but
How do I send a new message to a customer?
Stay in touch with your customers by sending them engaging messages… Add a subject if you're sending an email Select the textbox where it says Type something... to… Applies to: All At Endear, we use the term message to refer to an email or an SMS
How Do Campaigns and AI Opportunities Work Together?
AI Customer Outreach uses a coordinated system to deliver timely, personalized messages — without sending duplicates… A campaign sends to a customer who has an open Opportunity → The opportunity is automatically canceled… If a staff member doesn't act on an opportunity in time, the campaign steps in and sends its scheduled
Why do my images or GIFs get compressed in SMS messages?
Learn how Endear compresses images and GIFS and what to expect when sending these large files via SMS… thumbnail image with a link to the content Test your messages by sending it to yourself to verify… Best Practices When Sending Images and GIFs
How do I message one or more customers on Endear?
Learn how to email and text customers one at a time or in bulk… I'm trying to send a new message to one or more customers 2… I'm trying to add multiple recipients to a message I've composed 3
How to initiate a WhatsApp conversation with a prompt
Learn about WhatsApp's rules for sending approved prompts and when to use them for initiating customer conversations… type of message that you can send to customers who have yet to message you, or who have not sent you a… At this point, you have two options: You can wait for the customer to reply, or you can send a WhatsApp
When can I send email messages to consumers in the US?
an email address, or make the recipient take any step other than sending a reply email or visiting a… Act does not require consent to email a consumer, but it does require providing an opt out, which Endear… Sending email messages in the US