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Advice and answers from the Endear Team

Search results for:how do i set up an sms number admin feature

How do I set up phone number forwarding?
Adding store phone number for call forwarding… 3. Choose the SMS number you'd like to setup forwarding for… Applies To: Admins Most brands set up call forwarding in the case their customer wants to move from
How do I set up a new phone number in Endear for SMS or call forwarding?
Learn how to setup a new phone number for SMS texting and/or call forwarding for your brand… By doing so, you unlock the following two capabilities: SMS Messages: Setting up a new phone number… Note: Personal numbers or an existing business landline number cannot be used for SMS messaging
How do I set up email in Endear?
Add an e-mail contact method from within Endear… Applies To: Admin You can set up an e-mail address using a subdomain we provide out-of-the-box, endear.chat… How to set up email contact method in Endear
How are SMS credits calculated?
Understand the characteristics of an SMS message and how it relates to the Endear SMS credit cost… When you send an SMS message through Endear it costs a certain number of SMS Credits… The below chart details how many Endear SMS Credits a given SMS message will cost to send. ​ ​
How do I setup WhatsApp?
Learn how to setup WhatsApp as a contact method for your brand… Alternatively, you can port an existing number into Endear for SMS first, and then set it up for WhatsApp… Can I use the same phone number for both SMS and WhatsApp?
How do I set a task's deadline?
Set a task's due date… To Set a Deadline:… Solution Overview: Visit the task whose deadline you want to set Choose a due date
When should I send a text message vs an email message?
When contacting customers you can choose to send an SMS or email… Endear's unified message editor allows you to compose an sms or email message without worrying about… Feature
How to Set Up Two-Factor Authentication
Learn how to enable two-factor authentication to secure your Endear account… Depending on your Brand's settings; you may encounter an automatic prompt to set up MFA when you log… Re-enable MFA: Set up 2FA again by following the steps outlined in the SMS Setup instructions
How do I edit an audience?
Learn how to edit an audience including the name, description, and who has access to it… Editing an Audience from the Audience Page… the three dots in the top-right hand corner of the desired audience, then "Edit Audience" Note: If an
How to Identify Who Is an Admin
Learn how to view which Staff members have Admin privileges and understand their permissions in your Endear account… Select the Role filter and choose Admin This will display a list of all people with Admin privileges… Applies to: All People with the Admin role in Endear have full access to all features and settings