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how do i set up an sms number admin feature
How
do
I
set
up
an
SMS
number
?
Only admins have access to this
feature
… Applies To: Admins
SMS
can be
set
up
starting from one of two places: your Messaging Settings or… Note that only admins can
set
up
SMS
numbers. Step 1
Written by
Angela Lynch
Updated over a week ago
How
do
I
set
up
phone
number
forwarding?
Adding store phone
number
for call forwarding… Applies To:
Admin
Most brands
set
up
call forwarding in the case their customer wants to move from… Solution Overview After setting
up
your
SMS
number
, go to Settings Click on Messaging
Written by
Angela Lynch
Updated over a week ago
How
do
I
delete
an
image from our Assets folder? [
Admin
Feature
]
Deleting
an
image from your Assets folder… Applies to:
Admin
Only Here's
how
to delete
an
image in your Assets folder…
How
to Delete a Single Asset
Written by
Angela Lynch
Updated over a week ago
When should
I
send a text message vs
an
email message?
When contacting customers you can choose to send
an
SMS
or email… Here is a comparison table between email &
SMS
:
Feature
Email
SMS
Character Limit… Endear's unified message editor allows you to compose
an
sms
or email message without worrying about
Written by
Angela Lynch
Updated over a week ago
How
to send
an
SMS
to all customers
How
To Send
SMS
to All Customers… Click on Send
SMS
6. Click on Next 7. Compose your message and Send Still Need Help?
Written by
Angela Lynch
Updated over a week ago
How
do
I
move
an
email address or phone
number
to a different team?
Learn
how
to move
an
existing contact method & all of its existing conversations to a different team… 3. Click on
an
existing contact method… Applies to:
Admins
Still Need Help? We are happy to assist you for more 1:1 direction
Written by
Jinesh Shah
Updated over a week ago
How
do
I
set
a task's due date?
Set
a task's due date… To
Set
a Due Date:… Solution Overview: Visit the task whose due date you want to
set
Choose a due date
Written by
Angela Lynch
Updated over a week ago
How
to
set
up
email in Endear
Learn
how
the difference between Endear's domain or your own for sending email… You can
set
up
an
e-mail address using a subdomain we provide out-of-the-box, endear.chat… You can also
set
up
additional email addresses that either use Endear's domain, or your own custom domain
Written by
Angela Lynch
Updated over a week ago
How
do
I
message
an
entire segment of customers?
Learn to message all the customers in a segment -
Admin
& manager
feature
… Applies to: Managers, & Admins Admins and managers can send a message to
an
entire segment of
up
…
How
to message a segment of customers
Written by
Angela Lynch
Updated over a week ago
What are message statuses and
how
do
I
change them?
How
do
I
change a message's status?… Learn more about
how
your inbox sections work… Closed: Customer has received a response or no follow-
up
action is required
Written by
Angela Lynch
Updated over a week ago
