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Advice and answers from the Endear Team
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how do i resubscribe a customer to messages
How
do
I
resubscribe
a
customer
to
messages
?
Resubscribe
a
customer
to
messages
… Applies
to
: All (Users, Managers, & Admins)
A
customer
may use the unsubscribe option at the end… However, Endear provides you with an option
to
resubscribe
that
customer
How
do
I
manage
a
customer's subscription?
Learn
how
to
manage your customer's subscription
to
email and SMS marketing… When can
I
resubscribe
a
customer
?… Users can manually
resubscribe
contacts as long as the
resubscribe
is allowed: Note: If
a
customer
How
do
I
send
a
new message
to
a
customer
?
Stay in touch with your customers by sending them engaging
messages
… Watch this 1 minute tutorial
to
learn
how
to
send
a
message with Endear…
How
to
Start
a
Message
How
do
I
preview
messages
?
Preview
messages
before you send them… Applies
to
: All (Users, Managers, & Admins) Previewing
messages
allows you
to
review
how
your emails…
How
to
preview
messages
How
do
I
know who is assigned
to
a
customer
?
Easily tell who is assigned
to
a
customer
…
How
view who is assigned
to
a
customer
… First select
a
customer
from within
a
segment or by using the Search bar at the top of the app.
How
do
I
archive or unarchive
a
customer
?
Customers
cannot be deleted in Endear; however they can be archived…
How
to
archive
a
customer
…
How
to
unarchive
a
customer
How
do
I
create
a
task for
a
specific
customer
?
Create
a
task for
a
specific
customer
…
How
to
create
a
task for
a
specific
customer
…
How
to
delete
a
task
How
do
I
add multiple recipients
to
my
messages
?
Adding additional recipients
to
and removing them from
messages
… Applies
to
: All (Users, Managers, & Admins) With Endear, you can send
a
message
to
one or multiple… We are happy
to
assist you for more 1:1 direction. Reach out
to
our live chat!
How
do
I
reply
to
an existing thread with
a
customer
?
Reply
to
customer's recent message or follow up on
a
previous message you sent… Applies
to
: All (Users, Managers, & Admins)
To
keep
a
previous conversation in mind, you can reply…
to
or follow up on
a
customers most recent message
How
do
I
create
a
new
customer
from my Home page?
Add new customers
to
Endear from your Home page …
How
to
create
a
new
customer
from
Customer
card… easy
to
add
a
new
customer
to
Endear
