Skip to main content
Advice and answers from the Endear Team
Search for articles...
Search results for:
how do i resubscribe a customer to messages
How do I
resubscribe
a
customer
to
messages
?
Resubscribe
a
customer
to
messages
… However, Endear provides you with an option to
resubscribe
that
customer
… You can only
resubscribe
customers one at a time
How do I manage a
customer's
subscription?
Learn how to manage your
customer's
subscription to email and SMS marketing… When can I
resubscribe
a
customer
?…
Customer
Initiated (non-reversible) Hard Bounce (The E-mail address is invalid or has blocked
messages
Who gets notified about
customer
messages
?
Endear has a sophisticated messaging routing system to ensure that no
messages
fall through the cracks… Unassigned
Messages
… are active users with notifications enabled who already participate in that conversation with the
customer
Klaviyo x Endear Integration
View
customer
marketing data, prevent over-communication, and sync Endear
messages
to Klaviyo…
Customer
Profile Insights… Send Endear
Messages
to Klaviyo
How Do Campaigns and AI Opportunities Work Together?
AI
Customer
Outreach uses a coordinated system to deliver timely, personalized
messages
— without sending duplicates… How the System Prevents Duplicate
Messages
… The
customer
only receives your personalized message
How to block a
customer
from the Inbox
Stop
messages
from a
customer
or spam sender by blocking their conversation in the Inbox, then find or unblock it later… Applies to: All Blocking stops a
customer
from sending further
messages
to your team on the channel… A blocked
customer
can still receive campaign
messages
on that channel
Overview of Sending Endear
Messaging
Events to Klaviyo
Automatically sync your Endear
messages
to Klaviyo for unified
customer
tracking and improved marketing coordination…
messages
Message status events: Sent, delivered, and failed states for each message
Customer
… Note: If there is no matching
customer
, Klaviyo will automatically create a
customer
profile when Endear
How do I setup access to SalesChat?
Learn how to configure access to SalesChat so specific teams or users can respond to
customer
messages
… using SalesChat, the Admin can adjust access so different teams or users can view and respond to
customer
…
messages
How to review and send AI opportunity
messages
Review AI-generated outreach, personalize
messages
, and take action on
customer
opportunities in the AI Opportunity Engine… The AI Opportunity Engine drafts personalized outreach
messages
for each
customer
opportunity and surfaces… You can find your scheduled
messages
in your Inbox > Scheduled
How can I use UTM's to track
customer
engagement?
Customer
interactions on
messages
and Stories can be tracked in Google Analytics and other similar platforms through our default UTM's… When any of the shortened links are clicked in a text message, email, or Story, the
customer
will be… If a
customer
landed on a lookbook before landing on your site, this parameter will be 'lookbook'
