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Advice and answers from the Endear Team

Search results for:customers
How do I unsubscribe customers?
Unsubscribe a customer manually… How to Manually Unsubscribe a Customer… Applies to: All (Users, Managers, & Admins) Customers can unsubscribe themselves from communication
How do I export customers?
Learn how to export customer information from Endear to a CSV… Select the checkbox to highlight all the customers… Then select the text Select all 100+ customers
How do I merge customers?
Merging customer profiles in Endear… 4. Search for the customers whose profile you want to merge into this one - these will be the profiles that are "merged", meaning their record will be deleted after the merge is complete… you want to merge into Click Actions in the top right corner Click Merge Select Customers
Can customers start conversations with me?
If the customer is already in your database, their messages will automatically be added to their messaging
What do customers see when I message them?
What do customers see when I message them?… Endear allows you to easily write and send messages to your customers over email and text
How do I assign & un-assign users to customers?
Assign others to customers in Endear… Click on Remove You can assign customers in bulk from an audience or filtered list of customers… Do customers know they are assigned to me?
How can customers opt-out of SMS messages?
Learn how customers can opt-out or opt-back-in to receiving SMS messages… How does a customer opt-in to SMS messaging?… Customers always have the option to opt-out of receiving SMS messages
Can I bulk add or import customers?
How to import your customer lists from a CSV file into Endear… To import a CSV file with your customers into Endear:… Applies to: Admins You can import multiple customers at once into Endear via CSV
How do I apply filters to my Customers list?
Narrow down your audiences and customer list to relevant groups for more personalized messaging… To: All Users [Inline Video] You can create a variety of filters to narrow down a list of a customers… Here is an example of using filters to see which customers have purchased something in the past 30 days
Why were some customers left out of my campaign?
There are customers who were omitted from my campaign message… How to view why a customer was omitted… Applies to: All (Users, Managers, & Admins) There are multiple reasons why a customer may be omitted