Advice and answers from the Endear Team

Search results for:what is a draft

What is a Draft?

Any message you started writing but didn't send is automatically saved as a draft… automatically saved as a draft… to: All (Users, Managers, & Admins) With Endear, any message you started writing but didn't send is

How do I add multiple recipients to my messages?

Adding Recipients from a Draft… From a draft Click on Add Select an audience Check Select Customers Click on… Save From a draft Click on Add 2

How do I see all my drafts?

Access all of your drafts from your inbox… 3. Use Search or Filters to find a specific draft… Overview: Click on Inbox Click on Drafts Use Search or Filters to find a specific draft

Is there a way to stop sending a mass message?

If you delete the draft you can avoid pending messages from being sent… (Users, Managers, & Admins) Your mass emails are processed through drafts, so if you delete the draft… that are pending will be stopped, and we cannot unsend messages that have already gone out through the draft

What data is pulled from Gorgias?

What can I filter from Gorgias… Applies to: All Users Get a peek into how your customer is communicating with your brand, with Tickets… Search for a specific ticket You can view that status of support tickets

How can users start sending messages?

Learn what is required for users to start sending messages… Users can start sending emails as long as they are assigned to a team location. 2

What is the difference between converted messages and clients

Applies to: All (Users, Managers, & Admins) A converted message is any time a customer is sent a… What is a Converted Message and Client?… A converted client is each client this happens with in a given period

Is there a way to know who is an Admin?

Typically when you are unable to perform a specific function on Endear, it likely means that it's an

What data is pulled from the Klaviyo integration?

You will need both your public and a private API key. Both can be found/generated here… There is no technical knowledge or setup required Review the data compatibility table below for details

How do I create a Campaign

Learn step-by-step how to create a Campaign… What is a Campaign?… who is in this list may be a possible sender of a message in this campaign