A list of popular templates to use in Endear messages.
Below you will find a list of popular templates to add to your Endear account. Please check back as we continually update this list.
KEY
{{xx.xx}} represents a dynamic merge field available in Endear that you can insert into your messages. Learn more about using merge fields here.
[XXXX] represents a spot that the user of the template needs to manually insert information to personalize the template to the customer they are sending it to.
Thank You
Hey {{client.first_name}},
Thanks for purchasing [INSERT RECENT PURCHASE] at our {{team.name}} location! Congrats on an amazing find! [OPTIONAL ADD SOMETHING ABOUT THEIR VISIT].
We're always here to help so if you ever need anything, whether it's a return or trying an item you see on our site.
You can find me personally at this address or feel free to text me at {{team.phone}}.
I look forward to keeping in touch!
SMS
Hey {{client.first_name}} I hope you're enjoying your new [INSERT RECENT PURCHASE]! Wanted to check in and make sure you knew you always had a direct line to me and the {{team.name}} location for anything you need via this number. We hope to have you back again in-store soon! - {{user.first_name}}
Thanks for Visiting (first purchase/visit in-store with brand)
Hey {{client.first_name}}!
Thanks so much for coming to visit us at {{brand.name}} {{team.name}}, we love meeting new customers! This is {{user.first_name}} and I wanted to to say welcome again to the {{brand.name}} family. If you ever have any questions about the store or our products, you can reach out to me at this email or over text me at {{team.number}}.
SMS
Hey {{client.first_name}}! This is {{user.first_name}} from {{brand.name}} and I wanted to to say welcome again to the {{brand.name}} family. If you ever have any questions about the store or our products, you can reach me here!
As a welcome gift, we'd also like to offer you [INSERT WELCOME PROMO], available to you online or in-store. Thanks again for dropping by!
Recent Product Release
Hi {{client.first_name}}!
This is {{user.first_name}} from {{brand.name}} {{team.name}} - I hope you have been well! I'm writing to share some exciting news, we just got new styles in that I think you'll love!
I've attached a lookbook with some of my favorites from the new collection below, but if you'd like me to search for anything else let me know! All of these items are currently available in-store so if you want to drop by and check them out in person, let me know and I'll set some products aside for you.
Let me know if you have any questions!
SMS
Hey {{client.first_name}}! {{user.first_name}} from {{brand.name}} {{team.name}}! Great news! We just got in a few new styles I thought you'd love since I saw you already own our [ADD RELATED PRODUCT THEY OWN]. It's available online and in-store, so if you want to come try some options on let me know and I'll set it aside, or if you can't make it in, I can send along some that I'd recommend to you.
Come Visit us IRL (for previously online-only customer)
Hey {{client.first_name}} !
Hope you're well! I noticed you've purchased a few items online with {{brand.name}} and wanted to make sure you knew that we were right here in your zipcode! You can find us at {{team.address}} and we're open every day from [INSERT STORE HOURS]. Feel free to let me know if you'd like to drop by and I'll give the store a heads up if I can't be there. I think you'll really enjoy what we have in stock and shopping with us in person!
SMS
Hey {{client.first_name}}! This is {{user.first_name}} from {{brand.name}}. Just wanted to check-in and see how you were liking your [INSERT MOST RECENT PURCHASE]? Not sure if you knew but we are right here in your neighborhood at {{team.address}}. Would love to have you in to visit soon!
Private Sale (VIPs)
Hey {{client.first_name}}!
Thanks for being such a longtime supporter of {{brand.name}} - your loyalty is so important to us and we wanted to reward it with access to a private sale / a private discount just for you and our other VIP's.
Here's how it works: [DETAILS OF SPECIAL OFFER]
I'm here to assist in any way you need - you may also get a marketing email about this but if you need any additional support you can reach me here or text me at the store at {{team.number}} and I'll get back to you - just ask for me :) Hope we can find you something fabulous!
SMS
Hey {{client.first_name}}! We're rewarding long-time supporters of {{brand.name}} like you with an extra-special discount. [OFFER DETAILS] let me know if you have any questions, as always I'm here to help with anything you need!
Store Promo/In-Store Gifts
Hey {{client.first_name}},
Hope you are well! We just launched our new [INSER PRODUCT SPECIAL] that's exclusive to the store and I wanted to make sure as a local that you knew you could find it here.
[DETAILS ABOUT THE PRODUCT]
If you can make it in this week, I'll set one aside for you and even throw in [INSERT PROMOTIONAL GIFT]. Let me know if you plan to stop by!
SMS
Hey {{client.first_name}}! It's {{user.name}} from {{brand.name}} {{team.name}} - hope you are well! We just launched our new [INSERT PRODUCT SPECIAL] that's exclusive to the store and I wanted to make sure as a local that you knew you could find it here. If you can make it in this week, I'll set one aside for you and even throw in [INSERT PROMOTIONAL GIFT]. Let me know if you plan to stop by!
Lapsed Customers
Hi {{customer first name}}, this is {{your first name}} from {{your brand}}!
I noticed it's been a while since you shopped with us, and I'd love to get you reacquainted with the brand and all that we've been up to these past few months. Big news for us: we [opened a store, launched a new line, collaborated with xxx]. Big news for you: we [started offering online styling, launched curbside pick-up, now offer appointments]. We'd love to welcome you back online or in-store with [A UNIQUE LOOKBOOK] we put together of items we thought you'd love. If you have any questions or want to try any of them on, let me know and we can set up a virtual appointment or I can have these put aside for you to see in-person.
Hope to see you face-to-face or virtually soon! If you prefer text, you can also reach me at this number {{your team's phone number}}.
SMS
Hi {{customer first name}}, this is {{your first name}} from {{your brand}}! Long time no see! We'd love to show you some of our top finds this season to go with some of your previous purchases. Let me know if you'd like to take a look and I can send you some ideas!