1. Help Center
  2. Messaging
  3. Writing & Sending Messages

How do I send a new message to a customer?

Stay in touch with your customers by sending them engaging messages

Stay in touch with your customers by sending them engaging messages. You can send either an email or an SMS and attach pictures, products, lookbooks and more

You can start sending a message from one of two places: 

To Start a Message from the Customers Module:

1. Click on a segment to locate the customer(s) you want to message.

2. Select customer(s) by checking the boxes next to their names and clicking the Send Email or Send SMS buttons that appear at the top of the page. These customers will be automatically added as recipients.


Multiple Messages


To Start a Message from a Customer's Profile:

1. From a customer's profile page, click the Send Message button at the top-right of the page. Select which contact method the message is coming from and click Next.


Sending a Message

Finish Sending

Once you've gotten to the compose window via either of the above methods, sending your message is the smooth process. Your recipient(s) you selected in the previous steps will already be added. 

1. Click the Type something field to start writing your message. Click Done once complete.

Post Message

2. Enhance your message with Lookbooks, Images, and more.

3. Add a subject if you're sending an email and click the blue Review button at the bottom. 

Subject Line

4. You can preview any dynamic fields on a per-recipient basis using the drop-down menu. 

Dropdown Preview


Once you're ready to send, click the Send button to finally send your message! 

Final Send


5. If you're sending to multiple recipients, your message may take longer to send - do not ex out of the window until the progress bar finishes. We'll bring you to a page where you can see the status of each message sent (Sending, Sent, Omitted).