Advice and answers from the Endear Team

Search results for:how do i see what message prompted a sale

How do I see what message prompted a sale?

See what message prompted a sale from your Sales module under Insights… View what message prompted a sale… After reviewing the information, click the date under Sent At to see the actual message that prompted

What do customers see when I message them?

What do customers see when I message them?… Just like a regular email or text, you can add images, links, and more to your message… The magic behind the success of Endear messages is the personal nature of the message

How do I delete a sale?

Delete a sale… To Delete a Sale:… Applies To: Admins From time to time you may want to delete a sale, for example if it is ineligible

How do I respond to a message notification?

Respond to a message notification… Applies to: All (Users, Managers, & Admins) When a customer responds to a message, you will also… When responding to a message notification, instead of showing your personal email, the email address

How do I add a template to a message?

Save time by using templates in your messages… Applies to: All (Users, Managers, & Admins) Adding a template to a message can save you a lot of… (If there is already text written in your message, then you'll be prompted to choose between replacing

How do I add a link to a message?

Adding clickable links to any email or SMS message is simple… Compose a new message. 2… Select/Highlight the text in your message that needs to be linked. 3

How do I add Stories to a message?

Share Stories you've assembled straight through your messaging platform… Applies to: All (Users, Managers, & Admins) When writing a message to a customer, you can attach… Adding Stories to a message

How do I add products to a message?

When looking to share products with your clients, quickly add them into your messages with Endear's message toolbar… Solution Overview Compose a new message or reply to an existing thread… Compose a new message or reply to an existing thread. Step 2. Click on + Actions Step 3

How do I schedule a message for later?

If you are on Endear's growth plan or higher, you can schedule a message to be sent at a later time or date… When composing a new message you can Unschedule, Preview, or Duplicate the message… When composing a new message you can Unschedule, Preview, or Duplicate the message

How do I see a customer's order history?

You'll be able to see all orders a customer has made as well as related order info… How to view a customer's order history… Once in a customer's profile, you'll be able to see various information related to that customer