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messaging
How do I see all my templates?
Access your templates from your
Messaging
module… You can easily access your templates from your
Messaging
module… Click the
Messaging
module from the left menu. 2. Click the Templates tab
Written by
Angela Lynch
Updated over a week ago
How do I add Stories to a
message
?
Share Stories you've assembled straight through your
messaging
platform… When writing a
message to a
customer, you can attach Stories to your email or SMS… After writing your
message
, click the Stories icon 3
Written by
Angela Lynch
Updated over a week ago
What are the sections in my
Messaging
inbox?
A break-down of the different sections in your
Messaging
inbox… The
Messaging
Module is divided into different sections to help you stay organized… When you enter the
Messaging
module, you are automatically brought to your Inbox
Written by
Angela Lynch
Updated over a week ago
What are our monthly
messaging
package limitations?
Learn more about the
message
package for your current plan, and how to manage overages… Monthly
Messaging
Packages… not one-by-one (going over by 1 message will auto-charge you for a full additional package)
Messaging
Written by
Angela Lynch
Updated over a week ago
How do I use in-line images in my
messaging
?
Learn how to use in-line
messaging
with SMS and email responses… In-line
messaging
allows you to add images and/or stories where it's most relevant in the message
Written by
Angela Lynch
Updated over a week ago
How do I change which notifications I receive?
Change notifications for
Messaging
, Tasks, and Customers in the Notifications Settings page… Applies to: All (Users, Managers & Admins) You can change notifications for
Messaging
, Tasks, and
Written by
Angela Lynch
Updated over a week ago
Who gets notified about customer
messages
?
Endear has a sophisticated
messaging
routing system to ensure that no messages fall through the cracks…
Message
Notifications… Unassigned
Messages
Written by
Angela Lynch
Updated over a week ago
How do I apply filters to my Customers list?
Narrow down your customer list to relevant groups for more personalized
messaging
Written by
Angela Lynch
Updated over a week ago
What are
message
statuses and how do I change them?
How do I change a
message's
status?… To Change the Status of a
Message
… The status of a message is a great indicator to know when you still need take action on any
messaging
Written by
Angela Lynch
Updated over a week ago
How do I reply to an existing thread with a customer?
Reply to customer's recent
message or
follow up on a previous
message you
sent… Solution Overview From the
Messaging
module, you can find all the conversations you are participating… From the
Messaging
module, you can find all the conversations you are participating in under My Inbox
Written by
Angela Lynch
Updated over a week ago
