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Advice and answers from the Endear Team
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how do i change or reset my password
How
do
I
change
or
reset
my
password
?
Steps to take if you
or
one of your users forget their
password
or
if you want to
change
your
password
… Applies to: Everyone You may have forgotten
or
wish to
change
your current
password
for security…
Change
your
Password
What are message statuses and
how
do
I
change
them?
How
do
I
change
a message's status?… Learn more about
how
your inbox sections work… Follow Up: A customer has not been replied to in an extended amount of time To
Change
the Status
How
do
I
change
my
subscription plan?
Upgrade
or
downgrade your subscription plan at any time… Applies to: Admin You can upgrade
or
downgrade your subscription plan at any time to give your team… Solution Overview Click on Settings Click on Billing Click on
Change
next to your Current
How
can
I
create
or
change
my
pin code?
Learn
how
to
change
your default pin code… Use either your existing pin code
or
existing
password
to verify your identify, then input your desired… If you would like to
change
your pin code to 6 digits of your choose, follow the instructions below
How
do
I
change
my
Stories' fonts?
Learn
how
to choose a Google font for your Stories
How
do
I
change
my
Email display name?
Change
how
your Email is displayed… Applies to: Admins & Managers Endear gives you the option to
change
your Email's display name… This allows you to customize
how
members of your Team appear in customer inboxes
How
do
I
change
a user's role?
Learn
how
to
change
a user's role to an admin, manager,
or
user… Applies to: Admins You can
change
a user's role to an admin, manager,
or
user at anytime following… Solution Overview Click on Settings Click on Users Select the User you'd like to
change
How
do
I
change
which columns
I
view in
my
Customers list?
To
change
which fields are shown:… Other users will not see the same view as you since columns are unique to each user once
changed
from
How
do
I
change
which notifications
I
receive?
Change
notifications for Comments & Mentions, Messages, Appointments, Tasks, and Customers in the Notifications Settings page… These can be
changed
in the Notifications Settings page
How
do
I
change
Endear's language setting?
Applies to: All (Users, Managers, & Admins) You can
change
your preferred language settings in Endear
