Advice and answers from the Endear Team

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How do I delete an image from our Assets?

Learn how to delete Assets to keep your Creative folder organized and up to date… Deleting an Asset… Applies to: Admin Deleting assets can only be done by the Admin

How do I upload an image to my Assets library?

Upload your favorite images to your Assets library to use them in Stories or messages… Click the Assets tab. 3. Click the + Upload Assets button in the upper-corner of the page. 4… To upload an image in your Assets library:

How can I share video in a message?

Applies to: All (Users, Managers, & Admins) You can share videos you've uploaded into your Assets… Click on Actions Click on Videos Additional Articles How to upload files to Assets

How do I create a Story?

Select your products or assets and click Confirm Choose the image or images you want to… Click on Add Products or Add Assets 5… Select your products or assets and click Confirm 6

How do I add sections to a Story?

Add a Title, a Description and any other Products or Assets to your story. 1… Add Title, Description and any other Products or Assets to your story. Still Need Help?

How do I add an image from my computer or device to a Story?

Solution Overview From your story, click the Add Assets button Click Upload to add new images… Click on Add Assets 2. Click on Upload 3

How do I use in-line images in my messaging?

Solution Overview Add images/assets needed for your message Select images to move Drag… Add product images/assets needed for your message Step 2. Select image to move Step 3

How can I add images to my messages?

Click "+ Insert" Click "Insert images" Select the image(s) to insert Click "Insert Assets… Click on "Insert Assets" 6. The image will appear in the body of your message

What do Endear's default reports tell me?

Has Asset: The number of messages sent with assets attached (assets include products or Story)

A customer's phone won't allow them to open a message due to being "unsafe"

All (Users, Managers, & Admins) In some occasions, customer are unable to receive attachments, assets