Skip to main content

Advice and answers from the Endear Team

Search results for:what do customers see when i message them
What do customers see when I message them?
What do customers see when I message them?… Endear allows you to easily write and send messages to your customers over email and text… Just like a regular email or text, you can add images, links, and more to your message
How do I see what message prompted a sale?
See what message prompted a sale from your Sales module under Insights… View what message prompted a sale… After reviewing the information, click the date under Sent At to see the actual message that prompted
What are message statuses and how do I change them?
How do I change a message's status?… when you still need take action on any messaging threads with customers… Applies to: All (Users, Managers, & Admins) The status of a message is a great indicator to know
How do I message an entire audience of customers?
Learn to message all the customers in an audience- Admin & manager feature… do not receive the same message twice, and that customers only receive one blast in the same 24 hours… How to message an audience of customers
How do I delete customers or avoid contacting them?
Customers cannot be deleted in Endear; however they can be archived by admins… 1. Customers cannot be deleted in Endear; however they can be archived… 2. If your account uses an integration, any customers in your POS or e-commerce platform will continue to have their information be updated, even if they are archived
How do I see customers I'm Assigned to Endear?
Filter customer lists by the user who created the customer profile… To view the customers added to your "My Clients" list from the home page, click "My Customers" quick… to your Customers list and select a user whose additions you want to see
How do I message one or more customers on Endear?
Learn how to email and text customers one at a time or in bulk… There are many ways to message customers in Endear, so choose which you're trying to do below so we can… I'm trying to send a new message to one or more customers 2
How can customers opt-out of SMS messages?
Learn how customers can opt-out or opt-back-in to receiving SMS messages… How does a customer opt-in to SMS messaging?… When composing a message, Endear recommends always providing explicit instructions on how a customer
When should I send a text message vs an email message?
When contacting customers you can choose to send an SMS or email… Applies to: All (Users, Managers, & Admins) When contacting customers you can choose to send either… a text message or an email
How can I change the Sender name customers see when they receive my emails?
The Sender name, or vanity name, is the name customers see in their inbox instead of an email address… Keep in mind that nothing else about your profile is visible to the customer when you contact them, including… Admins The Sender name, which is also called the “From” name or "From" line, is the vanity name customers