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Advice and answers from the Endear Team
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how do i know what location im signed in to
How
do
I
know
what
location
I'm
signed
-
in
to
?
Where
to
see your
location
and team assignment
in
Endear …
How
do
I
change which
location
I'm
signed
into? Still Need Help?… Home page When you login
to
Endear, you will see your
location
listed both
in
the upper left corner
How
do
I
know
who is assigned
to
a customer?
Easily tell who is assigned
to
a customer… Articles: Learn
how
to
assign and unassign users
to
customers Still Need Help?…
How
view who is assigned
to
a customer
What
do
customers see when
I
message them?
What
do
customers see when
I
message them?… Endear allows you
to
easily write and send messages
to
your customers over email and text…
To
put simply, this means your message will appear
to
your customer like any other text or email they
How
do
I
know
if my message was delivered successfully?
Find out the status of your messages
to
recipients…
What
happens when
I
click send?… Applies
to
: All (Users, Managers, & Admins) Here is a simple walkthrough of
what
happens when you
How
do
I
know
how
many customers have viewed my Story?
Keep track of
how
your customers are interacting with your content … viewed the Story and
how
many people have clicked through
to
your e-commerce site within the last 30… This can help you determine
what
content is most engaging
to
your customers
How
do
I
create multiple calendars at once?
Learn
how
to
create calendars
in
bulk
to
save time and setup all your teams with Endear Appointments…
How
do
I
create calendars
in
bulk?…
In
this case, you should select "
I
want
to
choose specific teams" If you choose specific teams
What
are message statuses and
how
do
I
change them?
How
do
I
change a message's status?… Applies
to
: All (Users, Managers, & Admins) The status of a message is a great indicator
to
know
… Follow Up: A customer has not been replied
to
in
an extended amount of time
To
Change the Status
How
to
Invite New Staff Members: Step-by-Step Guide
Learn
how
to
add new team members
to
Endear…
How
do
I
see who else is on my Team?
How
do
I
change which
location
I
am
signed
-
in
to
?… Can
I
belong
to
multiple locations?
How
do
I
disable/re-enable a user?
How
do
I
adjust
what
details
I
see
in
my report's table?
Customize the columns
in
your reports
to
display only the information that matters
to
you…
To
add a column, check the box next
to
the data type you want
to
see… We are happy
to
assist you for more 1:1 direction. Reach out
to
our live chat!
How
to
Create a Campaign
Learn
how
to
build and optimize automated email and SMS campaigns
in
Endear
to
engage customers at the right time…
How
do
I
build a campaign?… purchase
location
Last Order
Location
: Based on the customer's most recent purchase
location
