How do I add or remove participants from a conversation

Adding and removing participants from a conversation

To add a participant:

Add participants to a thread so that they will be notified when a customer replies.

1. From the Messaging tab, select the message you want to add participants to.

2. Click the Participant dropdown menu in the top-left corner of the message thread (if there's only 1 participant, it will display that user's name). name

3. Click + Participants.

4. Click the toggle next to name of the participant you want to add. enable

5. Click Save.

To remove a participant:

Removing participants can be handy if someone no longer wants to receive notifications about new messages in the thread.

1. Click the Participant dropdown menu in the top-left corner of the message thread. partici

2. Click the Remove icon next to the participant you want to remove. remove