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  3. Adding Recipients to Messages

How do I add or remove participants from a conversation

Adding and removing participants from a conversation

To add a participant:

Add participants to a thread so that they will be notified when a customer replies.
1. From the Messaging tab, select the message you want to add participants to. 
2. Click the Participant dropdown menu in the top-left corner of the message thread (if there's only 1 participant, it will display that user's name). name
3. Click + Participants.
4. Click the toggle next to name of the participant you want to add.enable
5. Click Save

To remove a participant: 

Removing participants can be handy if someone no longer wants to receive notifications about new messages in the thread.
1. Click the Participant dropdown menu in the top-left corner of the message thread.partici
2. Click the Remove icon next to the participant you want to remove. remove