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Applies to: All (Users, Managers, &amp; Admins)

If you find that your shortened link is not working correctly, there are a few options of what you can do to troubleshoot it: 

Check to see if there is a system blocking the form when UTM parameters are present. Your tech team could potentially turn that off for this page or apply UTM parameters to the link that are not blocked by their site.

Use any other URL shortener to first shorten your original URL so that the UTM parameters don't get included.  Such as, <a href="https://www.shorturl.at/" rel="nofollow noopener noreferrer" target="_blank">Short URL</a> or <a href="https://bitly.com/" rel="nofollow noopener noreferrer" target="_blank">Bit.ly</a><br>

1. Check to see if there is a system blocking the form when UTM parameters are present. Your tech team could potentially turn that off for this page or apply UTM parameters to the link that are not blocked by their site.
    
2. Use any other URL shortener to first shorten your original URL so that the UTM parameters don't get included.  Such as, <a href="https://www.shorturl.at/" rel="nofollow noopener noreferrer" target="_blank">Short URL</a> or <a href="https://bitly.com/" rel="nofollow noopener noreferrer" target="_blank">Bit.ly</a><br>

We are happy to assist you for more 1:1 direction. Reach out to our live chat!

Why isn't our shortened link working? The original one does work.

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