Note: Currently, Retail Concessions is in Beta. If you are interested in this feature, please reach out to your Account Manager or Support.
Applies to: All
Overview
Retail concessions is designed for retail environments that operate without traditional POS systems or in temporary/mobile retail spaces. Log customer purchases directly in Endear by scanning the barcode or manually inputting the purchase details. Retail concessions allow you to add important purchase information to create truly comprehensive customer profiles.
This feature is particularly useful for:
Brands operating counters within department stores
Pop-up shops and temporary retail locations
Galleries and studios selling high-value items
Any business looking to track purchases outside their main POS
Step-by-Step Guide
1. There are two ways to start logging a purchase. From the Home Page, you can select Log a purchase from the quick actions or from any customer profile, select Purchase from the quick actions.
2. Enter the purchase details.
Select the customer if you started from the Home Page
Confirm the currency is correct
Select the item(s) that were purchased.
Note: If you are on a mobile device, you have the option to to scan the product barcode.Select an integration to link to the purchase
3. Select Save purchase to log the purchase to the customer's profile
Important considerations
What retail concessions does:
Logs purchases to customer profiles
Creates purchase history records
Updates customer lifetime value
Enables purchase-based segmentation
Provides data for personalized messaging
What retail concessions does not do:
Process payment transactions
Calculate taxes
Generate receipts or invoices
Handle refunds or exchanges
Manage inventory levels
Provide variable pricing or discounts
For actual payment processing, you'll need to use a separate payment system like Stripe, Square, or a traditional POS. Retail concessions is designed to complement these systems by tracking the customer relationship aspect of purchases.
Access to retail concessions
Retail concessions is currently in Beta and needs to be enabled for your account. If you don't see the "Log a purchase" button on your Home Page, contact your Account Manager or Support to request this feature.
Still Need Help?
We are happy to assist you for more 1:1 direction. Reach out to our live chat!