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How do I enable WhatsApp?

Learn how to setup WhatsApp as a contact method for your brand.

Updated this week

Note: Currently, WhatsApp is only available to our brands enrolled in our Design Partner Program. To learn more, refer to this article.

Overview

  1. Navigate to Settings, then select Contact Methods

  2. Select Add Contact Method

  3. Select Setup WhatsApp

  4. Login via Facebook and complete the onboarding flow

  5. Once you complete the setup flow, Endear will finish the setup on our backend.

Step-by-Step Guide

1. Navigate to Settings, then select Contact Methods

2. Select Add Contact Method

3. Select Setup WhatsApp

4. You will be prompted to login to Facebook. Login to the Facebook/Meta verified account for your brand and continue the WhatsApp onboarding flow.

5. Login to your facebook account (this is likely your personal Facebook account as Meta requires linking your Meta Business account to your personal Facebook account.

6. You should see your Meta Business account or be prompted to verify your Meta Business account.

7. Next, you may choose an existing business portfolio or create a new one. Keep in mind that you can only have a single portfolio for a single brand or entity.

8. Next, you may choose an existing WhatsApp Business account or create a new one for Endear (recommended). You can have multiple WhatsApp Business accounts for the same brand.

9. Finally, you should review and confirm access. At this point, Endear will configure the backend to complete WhatsApp setup.

Still Need Help?

We are happy to assist you for more 1:1 direction. Reach out to our live chat!

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