Note: Currently, WhatsApp is only available to our brands enrolled in our Design Partner Program. To learn more, refer to this article.
Overview
Navigate to Settings, then select Contact Methods
Select Add Contact Method
Select Setup WhatsApp
Login via Facebook and complete the onboarding flow to complete setup
Step-by-Step Guide
1. Navigate to Settings, then select Contact Methods
2. Select Add Contact Method
3. Select Setup WhatsApp
4. You will be prompted to login to Facebook. Login to the Facebook/Meta verified account for your brand and continue the WhatsApp onboarding flow.
5. Login to your facebook account (this is likely your personal Facebook account as Meta requires linking your Meta Business account to your personal Facebook account.
6. You should see your Meta Business account or be prompted to verify your Meta Business account.
7. Next, you may choose an existing business portfolio or create a new one. Keep in mind that you can only have a single portfolio for a single brand or entity.
8. Next, you may choose an existing WhatsApp Business account or create a new one. You can have multiple WhatsApp Business accounts for the same brand or entity. We recommend have a separate WhatsApp Business for Endear.
9. Finally, you should review and confirm access.
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